Luisa Morales

• Managing multiples 5k sq. ft properties in Santa Clara, San Francisco, Portola Valley, Scott Valley
• Managing Cleaning Companies in different property locations.
• Coordinating with a Private chef for weekly meal delivery.
• Driving around San Francisco, Portola Valley, Santa Clara, and Scott Valley to make sure each residence is in perfect condition before the principal arrival.
• stocking each residence with cleaning and personal supplies.
• Keeping track of household inventory, valuables, and assets.
• Creating a Cleaning checklist to keep consistency and organization with each cleaning crew.
• Creating residences monthly maintenance checklist to make sure each property system is working properly.
• Creating an Inventory Checklist to make sure that each of the five properties is always stock.
• Making use of Expenses to track and report weekly expenses.
• Taking vehicles to maintenance appointments such as Recall appointment and oil changes.
• Building vehicle maintenance tracking list to make sure each vehicle is taken to the corresponding appointment.
• Managing and maintaining the household's smart systems, such as security cameras, thermostats, and smart appliances
• Managing task lists with cleaning crews & housemen.
• Implementing security and COVID testing protocols as needed.
• Building Home Systems and appliances inventory.
• Managing Breezeway app to keep homes inventory and organization.
• Making use of Google Calendar for a high-level work organization.
• Making use of Cellar Tracking to organize and keep wine inventory.
• Weekly Grocery shopping and fridge organization.
• Building cleaning crew schedules.
• Completing biweekly residence inventory reports to make sure each property is fully stocked.
• Completing end-of-day reports and walkthrough's to ensure every task was done properly.
• Assisting State manager in administrative tasks.
• Organizing and planning onsite family events: Birthday parties, Holyday parties, etc.
• Making sure each property runs smoothly according to the principal’s preferences.
• Managing and scheduling vendor appointments for multiple properties.
• Providing weekly work progress reports to principals.
• Taking care of the principal’s dry cleaner: dropping off and picking up.
• Make sure the principal’s closet is organized.
• Making sure the principal’s laundry preferences are accomplished.
• Pet care such as: Handling grooming appointments, doctor appointments, food ordering, and stock.
• Assisting principals with last-minute necessities.
• Training Cleaning Crew in housekeeping and principals’ organization preferences.
• Training Cleaning crew & handyman in Breezeway app.
• Processing principals ordering and item returns.

● Assist Estate Manager, Nanny, & Executive Housekeeper in 7.5K sq ft. high end residence in San Mateo, CA.

● Support other residences infrequently in Carmel, CA 4K sq ft. & Truckee, CA 3.5K Sq. ft.

● Ensure all daily, weekly, and monthly checklists for residence are completed & maintained to the best of my ability.

● Meet w/ vendors & supervise work at the home.

● Supervise a crew of 6 deep cleaning crew on a bi-weekly basis for interior and exterior cleaning.

● Use iPad for extreme home organization and keeping the closest drawers, shelves, cabinets, objects, art, furniture, cat mats, pantry, garage, storage, and mechanical rooms neatly and of precise placement.

● Inventory of Cleaning Supplies, Food & Beverage Preferences & Personal Shopping is done on a routine basis.

● Run errands such as: grocery shopping, residence items/stock, returns, and mail packages.

● Assisting w/ onsite cleaning preparations prior to and after large scale events.

● Supervising family events such as: Birthday Parties, 4th of July Party, corporate events etc. (Making sure that the event program is followed step by step. Making sure that the organization and precision is maintained in the areas used at the main residence).

● Create weekly reports about the residence necessities & ensuring all spaces are kept up in a demanding environment.

● Driving Kids on necessary occasions.

● Picking Family from the airport.

● Pet care: vet appointments scheduling & transporting, feeding & litter cleaning.

● Execute Housekeeping: All cleaning, laundry, vacuuming, dusting, organizing, and ensuring preferences are maintained.

● Doing Laundry and having a perfect knowledge about the right steps to wash different types of clothes fabrics such as: cashmere, wool, etc.

● Organizing closets.

● Great knowledge about how to clean carpets fabrics and which supplies to use at the moment of any stain problems.

● Knowledge of different types of wood floors and cleaning supplies to use at the moment of getting it mapped.

● Silver polish.

● Assist the Retail Store Manager in planning and implementing strategies to attract customers.

● Coordinating retail store operations.

● Weekly schedule planning.

● Tracking the progress of weekly, monthly, quarterly, and annual objectives.

● Creating reports, analyzing, and interpreting retail data, like revenues, expenses, and competition.

● Evaluating employee performance and identifying hiring and training needs.

● Planning monthly fashion show activities.

● Leadership and organizational abilities.

● Selling and persuasion techniques.

● Leading and motivating teamwork.

● Performing computer tasks (such as diary and weekly reports).

● Meeting the customer’s needs.

• Adept at arranging meetings, such as City of San Mateo weekly meetings.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Arranging last minute accommodations & meetings.
• Responsible for gathering all correspondence and giving the client a detailed summary.
• Exceptional organizational skills.
• Preparation of weekly business reports.
• Be in charge of driving Guillermina´s business while she was out of the city, such as weekly check deposits, daily transfer, handling money, making company calls.

● Focusing on the best customer service.

● Selling and customer loyalty.

● Organizing the work area.

● Performing computer tasks (such as daily reports, and orders for new merchandise)

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

● Be in charge of doing the weekly grocery shopping.

● Handling special events, such as the pre preparation and organization of the event place.

● Assistant to the Housekeeper in organizational tasks.

● Taking care of Pet’s salon and doctor schedule.

● In charge of the entire flower decoration around Herrin's house.

● Organization of the monthly Stella and Dot meetings.