Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis A. Negrón Rivera

Pensacola

Summary

Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training. Experienced with leading customer service teams to deliver top-tier support.

Overview

15
15
years of professional experience

Work History

Customer Service Supervisor

Southwest Airlines
04.2024 - Current
  • Responsible for supervising customer service agents and other staff. Also having to direct Ramp/OPS vendors and assist them when needed. Trains, coaches, and mentors employees on how to deliver the best customer service possible.

Customer Service Supervisor

Southwest Airlines
11.2017 - 04.2024
  • Responsible for supervising customer service agents and other staff. Trains, coaches, and mentors employees on how to deliver the best customer service possible.

Ramp Agent

Southwest Airlines
02.2017 - 11.2017
  • Provide customer service by handling cargo and baggage service, directing and servicing aircraft and related activities on the airport ramp.

Line Service Technician

W Aviation
11.2016 - 02.2017
  • Responsible for supporting all ground operations for inbound and outbound aircraft, flight crews and passengers.

Ground Operations Lead & Ramp Coordinator

JetBlue Airways
12.2011 - 11.2016
  • Loads and unloads Customer luggage. Operate ground service equipment which includes operation of motor vehicles. Coordinate the service of arriving and departing aircraft. Prepare aircraft cabin for departure. Assist with fleet service duties including, and not limited to, the operation of aircraft fueling and waste disposal. Assist Customers with special needs and complies with any requests as needed.

Ramp Agent

GMD Airline Services
03.2011 - 12.2011
  • Loading and unloading of cargo, mail and luggage. Sanitary services. Potable water service. Cabin cleaning. Towing.

Education

Psychology & Mental Health

Universidad De Puerto Rico
Ponce, PR

High School Diploma - undefined

Academia Santa Teresita
Naranjito, PR
01.2007

Skills

  • Communication
  • Interpersonal Skills
  • Research and Planning
  • Organizational Skills
  • Management Skills
  • Problem-solving
  • Time management
  • Customer service
  • Multitasking and organization
  • Decision-making
  • Adaptability and flexibility

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Supervisor

Southwest Airlines
04.2024 - Current

Customer Service Supervisor

Southwest Airlines
11.2017 - 04.2024

Ramp Agent

Southwest Airlines
02.2017 - 11.2017

Line Service Technician

W Aviation
11.2016 - 02.2017

Ground Operations Lead & Ramp Coordinator

JetBlue Airways
12.2011 - 11.2016

Ramp Agent

GMD Airline Services
03.2011 - 12.2011

High School Diploma - undefined

Academia Santa Teresita

Psychology & Mental Health

Universidad De Puerto Rico