Luisa Nevarez

I currently work for Mercedes Benz financial services I deal with accounts that are financed with our business I take payments walk account holders through our website and app if they are having issues, when the time comes and the vehicle is paid off i release titles and lien releases i also have the ability to send sensitive documents to the account holders if they need it for any legal purpose. I focus on the customers satisfaction when they speak to me and make sure I help them in the best way i possible.

• Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Streamlined communication processes for improved information exchange between customers and team members.
• Utilized strong problem-solving skills to quickly identify and address customer issues.
• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
• Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
• Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

I was a supervisor & a server when needed, I was able to work all the positions that the job offered I am a fast learner and that worked in my favor by being able to fill in any position that was needed when the time came.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.

I started off as a cashier at whataburger I handled a lot of the money that was coming in with the orders that the customers made with my good work ethics and my determination to exceed i was able to learn how to run the Kitchen and help out with orders when needed.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.