Luisa Ortiz
Atlanta,GA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2
2
years of professional experience
Work History
Customer Sales Representative
Wellpet Humane
03.2022 - 06.2023
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Described product highlights and benefits to help guide purchasing decisions.
- Emphasized product specifications to meet customer needs.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Maintained customer accounts and relationships.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Verified delivery schedules and processes.
- Brought in more than $[Amount] in new sales by leveraging successful sales techniques to build relationships and convert prospects into paying customers.
- Trained new employees on customer service, money handling and organizing strategies.
- Informed customers of promotions to increase sales productivity and volume.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Team Member
Zaxby's Chicken Fingers & Buffalo Wings
10.2021 - 03.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
Skills
- Till Counting
- Credit and Debt Card Processing
- Product Knowledge
- Customer Engagement
- Serve Customers
- Cash Handling
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Sales Representative
Wellpet Humane
03.2022 - 06.2023
Team Member
Zaxby's Chicken Fingers & Buffalo Wings
10.2021 - 03.2022
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