Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

LUIS A PATINO

Central Falls

Summary

-Customer service expert with 6+ years of experience.

-Dedicated to identifying customer needs and delivering effective solutions to all problems.

- Excellent time management skills combined with a superior knowledge of the customer service industry.

- Bilingual, hard working and ready to join the next team.

-Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

- Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Smoothie Barista

Compass Group USA
04.2024 - Current
  • Prepared high-quality smoothies using fresh ingredients and maintained equipment cleanliness.
  • Delivered exceptional customer service by providing product recommendations and addressing inquiries.
  • Collaborated with team members to streamline operations and optimize workflow efficiency.
  • Trained new staff on smoothie preparation techniques and proper equipment usage.
  • Monitored inventory levels, ensuring timely restocking of supplies and minimizing shortages.

Server

Harvard Gardens
07.2021 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Assistant Manager

MacDonald's
03.2020 - Current
  • Get inventory ready each week
  • Set schedules for all employees
  • Make sure customers are satisfied with their order
  • Fast and efficient service.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Assistant Manager

Anna's Taqueria
04.2015 - 03.2020
  • Worked well independently and on a team to solve problems
  • Organized and prioritized work to complete assignments in a timely, efficient manner
  • Maintained a clean and organized working environment to enhance productivity
  • Utilized multilingual speaking abilities.

Barback/Busser

Tremont 647
04.2015 - 04.2018
  • Served as a friendly, hardworking, and punctual employee
  • Excellent at helping coworkers.
  • Demonstrated attention to detail when setting tables according to restaurant standards.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Respected guest privacy by discreetly clearing dishes without interrupting conversations.
  • Reset and cleaned tables quickly to prepare for new customers.

Cleaner

Neiman Marcus
01.2017 - 07.2017
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.

Education

YMCA International Language
06.2017

High School Diploma -

Institucion Educativa Donmatias (Colombia)
12.2009

Skills

  • Teamwork
  • Fast Learner
  • Adaptability
  • Communication
  • Ability to Multitask
  • Food Running
  • Order Delivery Practices
  • Beverage Preparation
  • Safe Food Handling
  • Efficient multitasking
  • Cleanliness and sanitation

References

  • Leidy Johanna Grisales, 617-961-2912
  • Yury Patino, 617-849-1232

Timeline

Smoothie Barista

Compass Group USA
04.2024 - Current

Server

Harvard Gardens
07.2021 - Current

Assistant Manager

MacDonald's
03.2020 - Current

Cleaner

Neiman Marcus
01.2017 - 07.2017

Assistant Manager

Anna's Taqueria
04.2015 - 03.2020

Barback/Busser

Tremont 647
04.2015 - 04.2018

High School Diploma -

Institucion Educativa Donmatias (Colombia)

YMCA International Language

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