Summary
Work History
Education
Skills
Timeline
Generic

Luisa Perez

Brownsville,TX

Summary

Dynamic and results-oriented professional with extensive experience in customer service at Best Western Hotel. Proven ability to enhance guest satisfaction through effective problem-solving and strong communication skills. Adept at managing cash transactions and optimizing room reservations, contributing to improved operational efficiency and guest relations.

Work History

Front Desk Agent

Best Western Hotel
  • Greeted and assisted guests with check-in and check-out processes, ensuring smooth arrival and departure experiences.
  • Managed room reservations using hotel management software to optimize occupancy rates and guest satisfaction.
  • Addressed guest inquiries and complaints promptly, enhancing overall customer service quality and experience.
  • Collaborated with housekeeping to ensure timely room availability for incoming guests, maintaining operational efficiency.

Server

IHOP
  • Provided exceptional customer service, ensuring satisfaction and repeat business.
  • Assisted in maintaining cleanliness and organization of dining area and kitchen.
  • Collaborated with kitchen staff to expedite food preparation and delivery.
  • Managed cash register operations, processing transactions accurately and efficiently.
  • Trained new team members on service protocols and menu offerings.

Education

High School Diploma -

Sentry Tech Prep High School
Brownsville, TX
07.2001

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Credit and cash payments
  • Guest relations
  • Listening skills
  • Sales expertise
  • Payment oversight

Timeline

Front Desk Agent

Best Western Hotel

Server

IHOP

High School Diploma -

Sentry Tech Prep High School

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Luisa Perez