Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luisa Porras

South San Francisco,CA

Summary

Strategic and results-driven professional with extensive experience supporting executive leadership and managing cross-functional initiatives. Adept at operational program management, process optimization, and strategic coordination, particularly in high-paced environments. Proven ability to develop and implement efficient workflows, drive cross-functional collaboration, and enhance organizational effectiveness. Experience working closely with engineering teams, finance, business operations, and vendors to ensure seamless execution of company-wide initiatives.

Overview

8
8
years of professional experience

Work History

Administrative Assistant & Operational Support

Apple Inc. - VPG
Sunnyvale, CA
08.2022 - Current
  • Executive Support: Manage complex calendars and strategic time allocation for 1 VP, 1 Senior Director, and 2 Directors, ensuring seamless alignment across teams.
  • Delivered executive assistant backup support during manager's maternity leave, ensuring continuity in leadership operations.
  • Process Optimization: Created security protocols and lockdown procedures for outside vendors, improving compliance and efficiency.
  • Cross-Functional Collaboration: Work with finance teams to ensure accurate reporting and budget alignment for organizational initiatives.
  • Program and Event Execution: Designed and implemented a dinner program for an organization of over 1,000 employees, streamlining logistics and engagement.
  • Space Planning & Facilities Coordination: Partner with space planning teams to manage communications, and execute strategic projects.
  • Managed the day-to-day operations of the team, ensuring deadlines were met while adhering to company policies and procedures.
  • Provided support with event planning, organization and execution.
  • Drafted memos outlining key decisions taken by the executive office during meetings or discussions.

Specialist

Apple Inc.
Burlingame, CA
10.2019 - 07.2022
  • Delivered customer solutions while maintaining deep knowledge of Apple's values, services, and product offerings
  • Analyzed customer needs and recommended appropriate products or services.
  • Provided technical support for customers in resolving complex issues.
  • Created training materials for new hires on the company's procedures and policies.
  • Researched and analyzed customer feedback to identify areas of improvement.

Administrative Assistant - People Team CE

Apple Inc. - People Team
Cupertino, CA
01.2022 - 06.2022
  • Supported senior directors with executive scheduling, meeting coordination, and cross-functional initiatives
  • Developed operational processes to enhance team efficiency and streamline workflows
  • Partnered with HR, finance, and administrative teams to execute large-scale organizational events and process improvements
  • Facilitated communication between different departments within the organization.

Administrative Assistant

Dunning Law Firm
San Francisco, CA
02.2019 - 08.2021
  • Managed 10-20 client cases per month, ensuring accurate documentation, legal filings, and deadline tracking
  • Developed processes for case management and client follow-ups, improving operational efficiency
  • Proofread drafts of legal documents for accuracy in grammar and punctuation.
  • Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.

Data Analyst

CareLinx
Burlingame, CA
10.2018 - 03.2019
  • Managed client-caregiver coordination, ensuring quality service and relationship management
  • Developed tracking systems for departmental projects and initiatives.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Compiled data from multiple sources into spreadsheets or databases for analysis.
  • Maintained accurate records of all operational activities.

Sales Associate

Athleta
Burlingame, CA
02.2018 - 03.2019
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Tracked sales performance metrics to identify trends in market place.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Demonstrated product features and benefits for customers' needs.

Social Media Coordinator

University of California, Berkeley
Berkeley, CA
01.2017 - 01.2018
  • Assisted in organizing events such as webinars and conferences.
  • Provided feedback on website design changes related to social media integration.
  • Developed and implemented social media strategies to increase brand awareness and engagement.
  • Created, edited, and managed content for various social media platforms including Facebook, Twitter, Instagram, LinkedIn, YouTube.

Education

Bachelor of Arts - Political Science

University of California, Berkeley
Berkeley
05.2019

Skills

  • Process Improvement & Policy Development
  • Event planning
  • Executive & Leadership Support
  • Cross-Functional Collaboration
  • Calendar & Strategic Time Management
  • Vendor & Facilities Management
  • Budget management
  • Process management

Languages

Spanish
Full Professional

Timeline

Administrative Assistant & Operational Support

Apple Inc. - VPG
08.2022 - Current

Administrative Assistant - People Team CE

Apple Inc. - People Team
01.2022 - 06.2022

Specialist

Apple Inc.
10.2019 - 07.2022

Administrative Assistant

Dunning Law Firm
02.2019 - 08.2021

Data Analyst

CareLinx
10.2018 - 03.2019

Sales Associate

Athleta
02.2018 - 03.2019

Social Media Coordinator

University of California, Berkeley
01.2017 - 01.2018

Bachelor of Arts - Political Science

University of California, Berkeley
Luisa Porras