Luisa Porras
South San Francisco,CA
Summary
Strategic and results-driven professional with extensive experience supporting executive leadership and managing cross-functional initiatives. Adept at operational program management, process optimization, and strategic coordination, particularly in high-paced environments. Proven ability to develop and implement efficient workflows, drive cross-functional collaboration, and enhance organizational effectiveness. Experience working closely with engineering teams, finance, business operations, and vendors to ensure seamless execution of company-wide initiatives.
Overview
8
8
years of professional experience
Work History
Administrative Assistant & Operational Support
Apple Inc. - VPG
Sunnyvale, CA
08.2022 - Current
- Executive Support: Manage complex calendars and strategic time allocation for 1 VP, 1 Senior Director, and 2 Directors, ensuring seamless alignment across teams.
- Delivered executive assistant backup support during manager's maternity leave, ensuring continuity in leadership operations.
- Process Optimization: Created security protocols and lockdown procedures for outside vendors, improving compliance and efficiency.
- Cross-Functional Collaboration: Work with finance teams to ensure accurate reporting and budget alignment for organizational initiatives.
- Program and Event Execution: Designed and implemented a dinner program for an organization of over 1,000 employees, streamlining logistics and engagement.
- Space Planning & Facilities Coordination: Partner with space planning teams to manage communications, and execute strategic projects.
- Managed the day-to-day operations of the team, ensuring deadlines were met while adhering to company policies and procedures.
- Provided support with event planning, organization and execution.
- Drafted memos outlining key decisions taken by the executive office during meetings or discussions.
Specialist
Apple Inc.
Burlingame, CA
10.2019 - 07.2022
- Delivered customer solutions while maintaining deep knowledge of Apple's values, services, and product offerings
- Analyzed customer needs and recommended appropriate products or services.
- Provided technical support for customers in resolving complex issues.
- Created training materials for new hires on the company's procedures and policies.
- Researched and analyzed customer feedback to identify areas of improvement.
Administrative Assistant - People Team CE
Apple Inc. - People Team
Cupertino, CA
01.2022 - 06.2022
- Supported senior directors with executive scheduling, meeting coordination, and cross-functional initiatives
- Developed operational processes to enhance team efficiency and streamline workflows
- Partnered with HR, finance, and administrative teams to execute large-scale organizational events and process improvements
- Facilitated communication between different departments within the organization.
Administrative Assistant
Dunning Law Firm
San Francisco, CA
02.2019 - 08.2021
- Managed 10-20 client cases per month, ensuring accurate documentation, legal filings, and deadline tracking
- Developed processes for case management and client follow-ups, improving operational efficiency
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
Data Analyst
CareLinx
Burlingame, CA
10.2018 - 03.2019
- Managed client-caregiver coordination, ensuring quality service and relationship management
- Developed tracking systems for departmental projects and initiatives.
- Responded to customer inquiries via phone or email in a professional manner.
- Compiled data from multiple sources into spreadsheets or databases for analysis.
- Maintained accurate records of all operational activities.
Sales Associate
Athleta
Burlingame, CA
02.2018 - 03.2019
- Maintained up-to-date knowledge of store merchandise and policies.
- Tracked sales performance metrics to identify trends in market place.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Demonstrated product features and benefits for customers' needs.
Social Media Coordinator
University of California, Berkeley
Berkeley, CA
01.2017 - 01.2018
- Assisted in organizing events such as webinars and conferences.
- Provided feedback on website design changes related to social media integration.
- Developed and implemented social media strategies to increase brand awareness and engagement.
- Created, edited, and managed content for various social media platforms including Facebook, Twitter, Instagram, LinkedIn, YouTube.
Education
Bachelor of Arts - Political Science
University of California, Berkeley
Berkeley05.2019
Skills
- Process Improvement & Policy Development
- Event planning
- Executive & Leadership Support
- Cross-Functional Collaboration
- Calendar & Strategic Time Management
- Vendor & Facilities Management
- Budget management
- Process management
Languages
Spanish
Full Professional
Timeline
Administrative Assistant & Operational Support
Apple Inc. - VPG
08.2022 - Current
Administrative Assistant - People Team CE
Apple Inc. - People Team
01.2022 - 06.2022
Specialist
Apple Inc.
10.2019 - 07.2022
Administrative Assistant
Dunning Law Firm
02.2019 - 08.2021
Data Analyst
CareLinx
10.2018 - 03.2019
Sales Associate
Athleta
02.2018 - 03.2019
Social Media Coordinator
University of California, Berkeley
01.2017 - 01.2018
Bachelor of Arts - Political Science
University of California, Berkeley
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