LUISA QUINONES
WILDWOOD,NJ
Summary
Results-driven financial operations professional with a proven track record of enhancing operational efficiency and mitigating risk in retail banking environments. Expertise in transaction analysis and loss minimization, combined with a commitment to strict regulatory compliance, ensures exceptional service delivery to both internal and external customers. Proficient in leveraging analytical skills to strengthen procedural integrity and support essential banking functions. Detail-oriented with outstanding communication abilities, recognized for a proactive approach to identifying issues and optimizing processes while effectively managing multiple tasks in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Branch Banker
PNC
07.2025 - Current
- Collaborated with internal partners to expand customer share of wallet
- Educated clients on digital tools for efficient transactions.
- Managed risk through strict adherence to policies and procedures, demonstrating sound judgment.
- Provide legendary customer service to clients and coworkers daily.
Banking Associate
TD Bank N.A.
04.2022 - 06.2025
- Handle, enter, and manage fraud cases reported by customers.
- Adhere and follow bank policies and procedures to receive high OER, and RISE scores.
- Follow the proper route in customer escalations to ensure correct actions and steps are taken.
- Daily interaction with internal/external partners and customers.
- Analyze, research and organize confidential information to mitigate loss.
Front Desk Agent
Tambo Del Inka Luxury Collection Resort and Spa
11.2018 - 05.2020
- Managed confidential information to ensure guest comfort
- Overnight audit, verification of charges throughout all outlets
- Provided an outstanding customer experience for all guest
Banquet Server
Stowe Mountain Lodge
06.2017 - 06.2018
- Assisted bar with preparation to execute with ease for a busy party
- Completed event breakdown, transporting equipment to storage area
- Worked as a team to facilitate outstanding events
- Facilitated large banquets with ease making satisfied customers
- Used critical thinking to analyze any issues that needed to be addressed
Restaurant Host
Tambo Del Inka Luxury Collection Resort and Spa
10.2015 - 04.2017
- Managed team performance, keeping stations stocked and servers on side work
- Handled customers payments, tracking orders and processing transactions with high accuracy
- Stayed ready for guests with close monitoring for table turnover and resets
Education
Other - Hospitality Management
Institute San Ignacio de Loyola
Lima, Peru06.2013
Other - Flight Attendant
Institute Columbia
Lima, Peru06.2009
Skills
- Critical thinking, analytical, and organizational skills - 10 years
- Banking regulations 3 years
- Excellent time management 3 years
- Financial regulatory compliance 3 years
- Banking document preparation 3 years
- Exceptional attention to detail 3 years
- Processing deposits 3 years
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Branch Banker
PNC
07.2025 - Current
Banking Associate
TD Bank N.A.
04.2022 - 06.2025
Front Desk Agent
Tambo Del Inka Luxury Collection Resort and Spa
11.2018 - 05.2020
Banquet Server
Stowe Mountain Lodge
06.2017 - 06.2018
Restaurant Host
Tambo Del Inka Luxury Collection Resort and Spa
10.2015 - 04.2017
Other - Flight Attendant
Institute Columbia
Other - Hospitality Management
Institute San Ignacio de Loyola