Luisa Rabe
Philadelphia,PA
Summary
Bilingual adult education professional with expertise in guiding learners from initial contact to successful program entry. Proficient in intake coordination, program administration, and learner navigation within college and community settings. Acknowledged for enhancing intake processes, identifying operational gaps, and implementing solutions that improve efficiency and data accuracy across adult education programs.
Overview
7
7
years of professional experience
Work History
Site Administrator — Adult & Community Education
Community College of Philadelphia
Philadelphia, Pennsylvania
09.2024 - Current
- Serve as a primary intake and navigation point for adult learners across multiple FLP locations.
- Conduct intake interviews to assess goals, background, strengths, and barriers.
- Administer and interpret CASAS assessments to determine eligibility, placement, and referrals.
- Optimized intake and routing processes, increasing consistency and effectiveness.
- Evaluated intake flow and tracking challenges, proposing enhancements to optimize learner experience and strengthen staff coordination.
- Provide clear next‑step guidance and warm handoffs to instructors and support teams.
- Maintain accurate enrollment, attendance, and assessment data in AEIS and CCP systems.
- Communicated site trends and identified improvement opportunities to program leadership.
Instructional Support Assistant / Aide
MiraCosta College - Community Learning Center
Oceanside, California
05.2022 - 09.2023
- Conducted CASAS e‑test intake, orientations, and testing coordination for ESL and adult learners.
- Guided students through registration and portal navigation.
- Entered and maintained student demographics and assessment data supporting state accountability reporting.
- Provided front‑line learner support in person, by phone, and via email.
- Prepared classrooms, computer labs, and instructional materials to support instructors and learner-ready environments.
- Supported a diverse, multilingual adult learner population using culturally responsive and trauma‑informed approaches.
Associate Banker
JPMorgan Chase & Co.
Boston, Massachusetts
08.2019 - 11.2021
- Educated clients on digital banking tools, enhancing client understanding and facilitating complex transactions with accuracy and compliance.
- Processed transactions accurately and efficiently, leveraging banking software to support client needs.
- Built trusted client relationships, following up to resolve issues and ensure seamless service.
- Maintained compliance with regulatory standards and internal policies.
Education
BBA - Business Administration And Management
Universidad Del Tolima
CO12-2011
Skills
- Adult Learner Intake & Onboarding
- CASAS Assessment & Placement
- Learner Pathway Navigation
- Data Accuracy & Reporting
- Instructional support
- Trauma‑Informed, Culturally Responsive Support
- Bilingual Communication & Multilingual Support
Languages
Spanish
Native/ Bilingual
Timeline
Site Administrator — Adult & Community Education
Community College of Philadelphia
09.2024 - Current
Instructional Support Assistant / Aide
MiraCosta College - Community Learning Center
05.2022 - 09.2023
Associate Banker
JPMorgan Chase & Co.
08.2019 - 11.2021
BBA - Business Administration And Management
Universidad Del Tolima