Luisa Ramos
Yakima,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
21
21
years of professional experience
Work History
Market Operations Analyst
US Bank National Association
Yakima , WA
2018.10 - Current
- Analyzed and documented existing business processes to identify inefficiencies and recommend process improvements.
- Identified areas of risk exposure related to operations activities and developed mitigation strategies.
- Developed instructional resources to enhance staff knowledge of operational procedures
- Determined areas for improvement in operations and performance, partnering with managers to find resolutions.
Assistant Manager
US Bank National Association
Selah , WA
2006.09 - 2018.10
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Teller
US Bank National Association
Yakima , WA
2003.05 - 2006.09
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Education
Associate of Arts - Administrative Assistance And Secretarial Science
Yakima Valley College
Yakima2005-06
Skills
- Operational Efficiency
- Data Analysis
- Process updates
- Decision-Making
- Problem-Solving
- Self Motivation
Languages
Spanish
Professional
References
References available upon request.
Timeline
Market Operations Analyst
US Bank National Association
2018.10 - Current
Assistant Manager
US Bank National Association
2006.09 - 2018.10
Teller
US Bank National Association
2003.05 - 2006.09
Associate of Arts - Administrative Assistance And Secretarial Science
Yakima Valley College
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