Luisa Ramos
Henderson,NV
Summary
Dynamic Senior Human Resources Coordinator at Summerlin Hospital with expertise in HRIS management and a strong commitment to compliance. Proven track record in enhancing employee satisfaction and streamlining onboarding processes. Adept at fostering diversity and inclusion while maintaining confidentiality, ensuring a positive workplace culture. Fluent in Tagalog, enhancing communication across diverse teams.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Senior Human Resources Coordinator
Summerlin Hospital
03.2022 - Current
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Reviewed human resources paperwork for accuracy and completeness.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Conducted new employee onboarding and provided ongoing orientation training.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Reduced Licensure and Certification late list by 80%
- Ensure all termination is processed in a timely manner
Risk Management Coordinator
Summerlin Hospital
10.2019 - 03.2022
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Assisted with minimizing risk exposure by reviewing claim validity and viability against coverage standards.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Instituted regular safety inspections and hazards management strategies to keep operations compliant.
- Created and communicated quarterly scorecards to measure business unit control effectiveness.
- Arranged risk management team meeting by preparing materials, updating calendars and setting up conference spaces.
- Helped risk management team produce timely reports analyzing data.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Managed company-wide complaints and subpoenas alongside legal teams and risk management staff.
- Trained staff in risk management policies and monitored compliance to control company liability.
Legal Support Supervisor
County of San Diego Public Conservator's Office
08.2015 - 01.2019
- Supported administration and research processes for civil litigation cases.
- Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.
- Maintained litigation docket and calendars for 3 attorneys, noting deadlines for responsive pleadings, motions and other important deadlines.
- Worked with community to increase local firm's presence and assisted partners with reputation management and branding.
- Provided administrative support and research for civil litigation and civil proceedings.
- Provided key administrative assistance to senior management.
- Kept up to date on case progress by frequently reviewing records and reporting findings to clients.
Administrative Secretary III
County of San Diego Auditor & Controller
05.2008 - 08.2015
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained inventory of office supplies and placed orders.
- Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Performed research to collect and record industry data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
No Degree - Administrative Justice
Southwestern College
Chula Vista, CANo Degree - Business Management
Dale Carnegie
San Diego, CABachelor of Arts - Human Resources Management
Grand Canyon University
Phoenix, AZ03-2025
Skills
- Labor law compliance
- Diversity and inclusion
- Internal communications
- Workforce planning
- Onboarding and orientation
- HRIS management
- Microsoft Office Suite expert
- HRIS Lawson, PeopleSoft HRMS
- New employee orientations
- Maintains confidentiality
- FLUENT IN Tagalog
- People-oriented
- HR policies and procedures expertise
- Compliance
- Human resources management
Timeline
Senior Human Resources Coordinator
Summerlin Hospital
03.2022 - Current
Risk Management Coordinator
Summerlin Hospital
10.2019 - 03.2022
Legal Support Supervisor
County of San Diego Public Conservator's Office
08.2015 - 01.2019
Administrative Secretary III
County of San Diego Auditor & Controller
05.2008 - 08.2015
No Degree - Administrative Justice
Southwestern College
No Degree - Business Management
Dale Carnegie
Bachelor of Arts - Human Resources Management
Grand Canyon University
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