Luisa Ramos
Koerber Pharma
Camden,NJ
23
years of professional experience
Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrative excellent customer service, problem-resolving and communication skills.
Work History
Packaging Support
3 Years 6 Months- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Executive Administrative Assistant
2 Years- Entered main information and income for Individual Tax Returns.
- Collected personal documents
- Communicated with clients via phone and face to face interactions
- Schedule appointments
Customer Service Manager
17 Years 10 Months- In charge of customer service staff, management of premium loan client portfolios and management of products and services.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
- Business Administration
Skills
Good interpersonal skills
Flexible and multitasking abilities
Strong organizational skills
Strong time management and prioritization skills
Computer knowledge (Microsoft word and Excel)
Timeline
Packaging Support
Koerber Pharma
01.2023 - CurrentRead More
Executive Administrative Assistant
AMG MULTISERVICES LLC
01.2021 - 01.2023Read More
Customer Service Manager
Banco Popular Dominicano
02.2003 - 12.2020Read More
Universidad Tecnologica De Santiago (UTESA)
from Business Administration
Read More