Luisa Reyes
Management
Cypress,TX
Summary
To acquire a management position with the potential for advancement where I can utilize my knowledge and experience.
I am an operations-focused, goal-oriented Property Manager with great attention to detail and 30+ years of experience leading multi-family residential properties. I am a personable, loyal and very dedicated individual who strives to succeed at any given opportunity.
Overview
30
30
years of professional experience
Work History
Assistant Manager
Clearworth Residential- Oak Grove Apartments
07.2024 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Assistant Manager
Western Wealth Communities- Oak Grove Apartments
07.2023 - 07.2024
- Improved tenant satisfaction by addressing concerns promptly and implementing community-wide improvements.
- Coordinated move-ins/move-outs efficiently for minimal vacancy periods – maximizing rental income potential.
- Increased lease renewals with proactive communication and timely resolution of tenant issues.
- Conducted thorough property inspections to maintain safety standards and identify necessary repairs.
- Maintained an up-to-date knowledge of industry trends – applying innovative practices in property management where applicable.
- Negotiated favorable contracts with vendors, resulting in cost savings for the community.
- Ensured compliance with all federal, state, and local housing regulations for a legally compliant property management operation.
- Facilitated open communication among residents through newsletters, meetings, and social media channels – strengthening community ties.
- Provided top-notch customer service to residents, resolving disputes fairly and maintaining a harmonious living environment.
- Developed strong relationships with tenants, fostering a sense of belonging and promoting community cohesion.
- Reduced delinquencies by implementing effective rent-collection strategies and working closely with tenants experiencing financial difficulties.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
District Manager
Greenline Communities
06.2021 - 07.2023
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful property operations, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
- Increased employee retention through development of comprehensive rewards and recognition program.
- Initiated community outreach programs, enhancing brand visibility and fostering goodwill.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
Community Property Manager
Ashford COMMUNITIES
06.2018 - 06.2021
- Experience in working at communities with 162-345 units
- Managing renovations
- Communities include Ashford Santa Fe, Ashford Westchase, Ashford Willow Falls, Nob Hill, Greenridge and many others
- Knowledge of working with due diligence inspections and new management takeovers
- Manage the day-to-day operations including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals
- Ensure that the operation of the property complies with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations
- Provide training for new employees
- Review and submit invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed
- Responsible for the recruitment and overseeing of the hiring, onboarding, and training of all team members in accordance with company policies, values, and business practices
- Promote resident satisfaction and retention by coordinating community events, resident-staff bonding, and complaint resolution system
- Supervise sale activities to achieve the community's revenue and occupancy goal's by conducting discovery process with prospects, providing tours, and coordinating the logistics for every event
- Assists the Regional Operations Manager with client/owner relationship, performing tours, providing updates and critical information regarding the community's performance
- Achieves all financial goals by developing rental rates, enforcing collections, completing deposits, and reviewing monthly reports to ensure proper reporting was completed.
Education
GED/Word Processing -
Barclay Career
Skills
- I have advanced technical skills in property management software including YARDI, OneSite, AMSI, Rent Roll, Lead2Lease, ILM, OPS Technology, Active Building, Blue Moon, Rent Café, Knock CPM, LRO, Yield Star Possess strong interpersonal and customer service skills, problem-solver, quick thinker, excellent listening skills, ability to work effectively in a fast-paced environment Proven top producer Bilingual in Spanish and English
City
Cypress
State
TX
Street
11903 Loyola Dr.
Zip
77429
References
References available upon request
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Clearworth Residential- Oak Grove Apartments
07.2024 - Current
Assistant Manager
Western Wealth Communities- Oak Grove Apartments
07.2023 - 07.2024
District Manager
Greenline Communities
06.2021 - 07.2023
Community Property Manager
Ashford COMMUNITIES
06.2018 - 06.2021
GED/Word Processing -
Barclay Career
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