Summary
Overview
Work History
Education
Skills
Languages
Active member of the PTA
Timeline
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Luisa Roberti

Lindenhurst,NY

Summary

Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

Re/Max Millenium
Flushing, NY
05.2009 - 05.2011
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Monitored office supplies by checking inventory and placing orders.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Trained new team members on company procedures, customer service and issue resolution

Secretary

Carollo Real Estate
Bayside, NY
02.2002 - 01.2009
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Drafted agendas, recorded minutes and created documents for meetings.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes

Education

Nassau Community College
Garden City, NY

High School Diploma -

Francis Lewis High School
Fresh Meadows, NY
01.2001

Skills

  • Visitor and Customer Relations
  • Greeting and Seating Clients
  • Data Entry and Database Software
  • Call Answering and Routing
  • Positive Attitude and Energetic
  • Computer Proficiency
  • Telephone Etiquette
  • Front Desk Operations
  • Patron Satisfaction
  • Making Appointments
  • Sorting and Delivering Mail
  • Office Supplies and Inventory
  • Call Transfers

Languages

Spanish
Native or Bilingual

Active member of the PTA

Chair and Co-chair several committees

Corresponding Secretary 2020-2022

Voted as Recording Secretary for the 2022-2023 school year

Timeline

Front Desk Receptionist

Re/Max Millenium
05.2009 - 05.2011

Secretary

Carollo Real Estate
02.2002 - 01.2009

Nassau Community College

High School Diploma -

Francis Lewis High School

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Luisa Roberti