Luisa Rosario
The Bronx
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Family Case Worker
Steadstaff
05.2024 - 02.2025
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Completed documentation per workflow timeline and content requirements.
- Implemented evidence-based interventions designed specifically for at-risk youth populations.
- Coordinated weekly patient care team conferences to facilitate development, monitoring and treatment plan refinement, achieving identified patient goals and outcomes.
Bilingual Administrative Assistant
DocGo
11.2022 - 04.2024
- Prepared correspondence for internal and external recipients, maintaining professionalism in tone and style while effectively conveying messages.
- Maintained up-to-date records of contact information, enabling quick access to key personnel when necessary.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
- Scheduled office meetings and client appointments for staff teams.
Caseworker
Tempositions Health Care
05.2023 - 12.2023
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Advocated on behalf of clients in legal proceedings, securing favorable outcomes in numerous cases.
- Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
- Conducted thorough assessments to determine client eligibility for various programs and services.
- Delivered ongoing support for families navigating the child welfare system, contributing to successful reunifications in multiple cases.
Mail Clerk
Robert Evans Co
08.2020 - 07.2022
- Improved mail processing efficiency by organizing and streamlining incoming and outgoing mail operations.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
- Improved response times for customer inquiries by tracking packages using various tracking systems upon request.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
Project Supervisor
Banco Agrario de Colombia
05.2012 - 12.2017
- Improved team collaboration with regular meetings, clear communication, and shared goals.
- Managed budgets, resources, and timelines for multiple simultaneous projects, ensuring maximum efficiency.
- Consistently met or exceeded project deadlines through effective time management and prioritization.
- Utilized advanced project management tools to monitor progress, analyze data, generate reports, identify trends, and inform decision-making processes throughout each phase of a project''s life cycle.
- Supervised work of 25 team members, offering constructive feedback regarding work performance.
Education
Master of Business Administration - Business Administration
Politecnico Gran Colombiano
12.2020
High School Diploma -
Nuestra Senora Del Rosario
12.2011
Skills
- Fluent Bilingualism
- Microsoft Office Proficiency
- Customer Service
- Project Management
- Database Management
- Spreadsheet Creation
- Document Control
- Data Entry
- Office Administration
- Appointment Scheduling
- Travel Coordination
- Scheduling
- Mental health support
- Data collection
Certification
OSHA 30
Languages
Spanish
Native or Bilingual
Contact
Bronx, US 10473
Timeline
Family Case Worker
Steadstaff
05.2024 - 02.2025
Caseworker
Tempositions Health Care
05.2023 - 12.2023
Bilingual Administrative Assistant
DocGo
11.2022 - 04.2024
Mail Clerk
Robert Evans Co
08.2020 - 07.2022
Project Supervisor
Banco Agrario de Colombia
05.2012 - 12.2017
High School Diploma -
Nuestra Senora Del Rosario
Master of Business Administration - Business Administration
Politecnico Gran Colombiano
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