I have 10 years of experience overseeing daily operations in fast-paced dining environments. Proven track record of leading and training high-performing teams to deliver exceptional customer service, ensuring operational efficiency, and maximizing profitability. Skilled in budgeting, inventory management, staff scheduling, and maintaining compliance with health and safety regulations. Strong communicator with expertise in resolving customer complaints, and fostering a positive dining experience. Adept at managing financials with my accounting background, it helps me controlling costs, and improving overall restaurant performance.
Inventory Management:
- Coordinating with the purchasing or supply chain teams to ensure that products are stocked in the right quantities.
- Monitoring inventory levels to avoid stockouts or overstock situations.
- Managing product replenishment and ensuring that products are available for sale without excessive surplus.
Product Placement and Visual Merchandising:
- Collaborating with the marketing or visual merchandising teams to create visually appealing displays that attract customers.
- Ensuring that products are displayed according to company guidelines and in a way that maximizes sales potential.
Collaboration with Other Teams:
-Working closely with buying, marketing, and store management teams to ensure cohesive merchandising strategies are executed across all platforms (e.g., physical stores and e-commerce).
Promotions and Marketing Support:
- Assisting with planning and executing in-store promotions, discounts, seasonal sales, campaigns to boost sales.
Customer focus:
- Ensuring that the merchandise presented to customers is aligned with their preferences and buying behavior.
Staff Management:
- Hire, train, and supervise restaurant staff, including servers, kitchen personnel, and cleaning staff.
- Create work schedules, ensuring proper staffing levels during peak and off-peak hours.
- Provide performance feedback, handle employee concerns, and conduct performance evaluations.
Customer Service:
- Ensure a high standard of service and customer satisfaction by resolving any customer complaints or issues.
Financial Management:
- Manage the restaurant’s budget, including controlling costs related to food, labor, and supplies.
Inventory and Ordering:
-Order food and supplies, ensuring that the restaurant maintains adequate stock levels.
- Monitor inventory to minimize waste and spoilage, and work with suppliers to ensure the best prices for products.
Quality Control:
- Conduct regular inspections of food quality, restaurant cleanliness, and service standards to ensure high standards are maintained.
-Perform regular audits of the restaurant’s kitchen and dining areas.