Luis A. Rosendo
Grayslake,IL
Summary
Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Buffalo Wild Wings
03.2022 - Current
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Bar Manager
Buffalo Wild Wings
03.2021 - Current
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Followed strict recipes and drink measurements to minimize product used.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Hospitality Manager
Buffalo Wild Wings
03.2018 - Current
- Scheduled work hours for [Number] employees to achieve adequate manpower coverage.
- Increased customer service ratings significantly through personable service.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Monitored guest feedback, using to improve service and departmental operations.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Coached and developed associates to improve soft skills and recovery techniques.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Developed and implemented strategies to uphold safety and security of guests.
- Surveyed guests to check for areas in need of improvement.
Shift Lead
Buffalo Wild Wings
03.2016 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Enforced company policies and regulations with employees.
- Completed performance valuations to identify weakness and develop improvement strategies.
- Completed cash and credit card transactions accurately using POS software.
New Restaurant Opener
Buffalo Wild Wings
03.2016 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Cook
Buffalo Wild Wings
03.2011 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Suggested actionable improvements to streamline training procedures.
- Identified inefficiencies leading to improved productivity.
Education
High School Diploma -
Waukegan Highschool
Waukegan, ILSkills
- Cook Foods
- Staff Training
- Order Delivery Practices
- Anticipating Problems
- Safe Food Handling
- Investigating Complaints
- New Employee Recruitment
- Standardized Recipes
- Teamwork and Collaboration
- Staffing and Sales Reporting
- Operations Management
- Cleaning and Sanitation
- Schedule Crew Members
- Portioning Understanding
- Equipment Condition Evaluations
- Inventory Coordination
- Strategic Planning
- Servsafe Certification
- Control Inventory Costs
- Work Assignments
- Waste Reduction
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
ServSafe Food
ServSafe Allergens
ServSafe Alcohol
ServSafe Managers
Hobbies
Concept artists
Console Gaming
Baseball
Music
Timeline
Kitchen Manager
Buffalo Wild Wings
03.2022 - Current
Bar Manager
Buffalo Wild Wings
03.2021 - Current
Hospitality Manager
Buffalo Wild Wings
03.2018 - Current
Shift Lead
Buffalo Wild Wings
03.2016 - Current
New Restaurant Opener
Buffalo Wild Wings
03.2016 - Current
Cook
Buffalo Wild Wings
03.2011 - Current
High School Diploma -
Waukegan Highschool