Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Luisa Ruano

Queens,NY

Summary

10+ years in customer service experience, working in different fields and adapting to new career paths. Always eager to learn and appreciative of new opportunities. I consider myself reliable, trustworthy, charismatic and resourceful.

I am very confident i will be a great addition to your team!

Overview

12
12
years of professional experience
1
1
Certification

Work History

Loan Production Coordinator

MeadowBrook Financial Mortgage Bankers Corp.
09.2021 - Current
  • * Receive and review loan applications from borrowers, ensuring that all required documentation is complete and accurate.
  • *Serve as a point of contact for borrowers, providing assistance and guidance throughout the loan clearing process. Answer questions, address concerns, and provide updates on the status of loan clearance.
  • *Maintain organized records of loan applications, including borrower information, financial documents, and loan agreements. Ensure compliance with regulatory requirements and company policies.
  • *Liaise with lenders to facilitate the processing of loan applications. Submit completed applications to lenders, follow up on outstanding documentation or information requests, and track the progress of applications.
  • *Assist underwriters in assessing loan applications by gathering additional information or documentation as needed. Communicate with borrowers to resolve any issues or discrepancies identified during the underwriting process.
  • *Identify opportunities to streamline loan processing procedures, improve efficiency, and enhance the overall borrower experience. Make recommendations for process improvements and participate in training or professional development activities as needed

Supervisor

Bliss Bowl
03.2019 - 05.2020
  • - Supervised restaurant staff, assigned duties, scheduled shifts, and ensured that employees adhered to company policies and procedures.
  • - Maintained high standards of customer service, ensuring that customers had a positive dining experience. Handled customer complaints or issues professionally and promptly.
  • - Trained new employees on restaurant procedures, customer service standards, and safety protocols. Provided ongoing coaching and feedback to staff to enhance performance and productivity.
  • - Monitored food quality, presentation, and portion sizes to ensure consistency and compliance with established standards.
  • - Oversaw inventory levels of food, beverages, and supplies. Placed orders with suppliers, monitored stock levels, and rotated inventory to minimize waste and spoilage.
  • - Managed cash register operations, including processing payments, handling cash transactions, and reconciling cash drawers at the end of shifts.
  • - Ensured compliance with health and safety regulations, including food safety standards, sanitation practices, and fire safety procedures. Conducted regular inspections and addressed any issues promptly to maintain a safe and hygienic environment.
  • - Handled any operational issues or challenges that arose during shifts, such as equipment malfunctions, staffing shortages, or customer complaints.
  • - Assisted with sales and marketing efforts to promote the restaurant and attract customers. Encouraged upselling and suggestive selling techniques among staff to increase revenue and enhance the dining experience.

Catering Coordinator

My belly's playlist
05.2017 - 02.2019
  • - Coordinated all aspects of catering events, including menu selection, venue setup, equipment rental, staffing, and logistics. Worked closely with clients to understand their needs and preferences, and ensured that all arrangements met their expectations.
  • - Collaborated with chefs and culinary staff to develop menus tailored to the needs of each event. Considered dietary restrictions, cultural preferences, and budgetary constraints when designing menu options.
  • - Served as the main point of contact for clients, maintaining regular communication to address questions, concerns, and special requests. Built and maintained strong relationships with clients to foster repeat business and referrals.
  • - Developed strategies to attract new clients and promote catering services. Participated in sales meetings, presentations, and networking events to generate leads and secure bookings. Provided quotes, negotiated contracts, and prepared proposals as needed.
  • - Developed and managed budgets for catering events, ensuring that expenses were kept within budgetary constraints. Monitored costs related to food, labor, equipment, and other resources, and identified opportunities to maximize profitability.
  • - Coordinated the logistics of catering events, including transportation, setup, breakdown, and cleanup. Ensured that all equipment and supplies were delivered to the event venue on time and in good condition.
  • - Developed and maintained relationships with suppliers, vendors, and other service providers.
  • - Oversaw the execution of catering events, providing on-site supervision to ensure that all aspects of the event ran smoothly. Addressed any issues or concerns that arose during the event and took proactive steps to resolve them.
  • - Conducted post-event evaluations to gather feedback from clients and attendees. Analyzed feedback to identify areas for improvement and implemented changes to enhance future events.

Service Manager

State Farm Mutual Automobile Insurance Company
04.2015 - 05.2017
  • - Thrived in multitasking and excelled under pressure, consistently delivering exceptional results.
  • - Managed diverse scenarios with precision, including updating and generating crucial documents, promptly establishing services, and conducting meticulous reviews of client accounts for accuracy.
  • - Demonstrated expertise in analyzing documentation and seamlessly facilitated client onboarding procedures, ensuring smooth transitions to the appropriate departments.
  • - Provided employee training to foster a cohesive and knowledgeable team, leveraging my wealth of knowledge.
  • - With great attention to detail, meticulously recorded all activities and interactions with clients/accounts, minimizing errors, and enhancing the overall efficiency of the entire team.
  • - My efficiency at work played an important role in meeting the company's goals.

Sales Associate

Sears
09.2012 - 01.2015
  • - Provided personalized assistance to customers by answering questions about merchandise and assisting them in finding products.
  • - Familiarized myself with product features, specifications, and pricing to effectively communicate product benefits to customers, enhancing their shopping experience.
  • - Took initiative to improve product knowledge, sales skills, and customer service techniques through training programs, workshops, or self-study, staying updated on industry trends and best practices to enhance job performance.
  • - Actively engaged customers to promote sales and achieve individual and store-wide sales targets, utilizing persuasive selling techniques to encourage purchases and upsell additional items.
  • - Ensured attractive display and organization of merchandise on the sales floor, adhering to company guidelines and maintaining visual standards to enhance product visibility.
  • - Processed customer transactions accurately and efficiently using a cash register or point-of-sale (POS) system, accepting various forms of payment including cash, credit cards, debit cards, and mobile payments.
  • - Assisted customers with returns, exchanges, and refunds according to store policies, verifying item condition. Addressed customer inquiries, concerns, and complaints in a professional and courteous manner, resolving issues promptly.
  • - Monitored inventory levels and communicated stock shortages or replenishment needs to management, participating in inventory counts and assisting with restocking shelves or receiving shipments as required.
  • - Assisted with promotional events, sales campaigns, and marketing initiatives to drive traffic to the store and increase sales, distributing flyers, coupons, or promotional materials as directed by management.

Education

High school Diploma -

Sewanhaka High School
Floral Park, NY

Skills

  • Bilingual (English - Spanish)
  • Resourceful
  • Creative
  • Team player
  • Detail-oriented
  • Adaptable

Certification

  • Property and Casualty License
  • NYC Food handlers license

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Loan Production Coordinator

MeadowBrook Financial Mortgage Bankers Corp.
09.2021 - Current

Supervisor

Bliss Bowl
03.2019 - 05.2020

Catering Coordinator

My belly's playlist
05.2017 - 02.2019

Service Manager

State Farm Mutual Automobile Insurance Company
04.2015 - 05.2017

Sales Associate

Sears
09.2012 - 01.2015

High school Diploma -

Sewanhaka High School
  • Property and Casualty License
  • NYC Food handlers license

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Luisa Ruano