LUISA SALAMANCA

Supervisor: Angela Amason (214-767-3136)

40 hours/week - $25.00/hour

• Answer unscreened, continuous calls for extended periods from the public in an effective, professional, and expeditious manner through the Agency's National 800 Number Network.
• Determine the nature of the call and answer questions about Social Security programs and benefits, including Retirement, Survivors, Disability, and Medicare.
• Use emotional maturity to handle challenging calls.
• Utilize SSA computer systems to access, update, and maintain information related to beneficiaries and claims.
• Conduct interviews, gather information, and investigate cases to determine eligibility and resolve discrepancies.

Court Coordinator: Melva Jones (972-825-5310)

40 hours/week - $23.00/hour

• Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases in person or by telephone.
• Supported courtroom operations during trials, ensuring all parties had necessary materials and equipment for smooth proceedings.
• Ensured timely resolution of cases with accurate scheduling and coordination of hearings, trials, and conferences.
• Performed routine data entry and document management. Prepared court documents for filing in alignment with established protocols to support compliance.
• Managed confidential information securely, upholding the integrity of the court system.
• Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.

CEO and Attorney, Robin McCarty (972-775-2100)

40 hours/week - $26.00/hour

• Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally in-person or by telephone.
• Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
• Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
• Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
• Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
• Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.

40 hours/week $15.00/hour

• Communicated pertinent information to new customers via telephone.
• Contacted clients to schedule appointments and discuss progress of cases in-person or by telephone.
• Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulation.
• Facilitated timely resolution of legal matters by preparing and organizing essential documents.
• Prepared and drafted correspondence and legal forms to maintain smooth communications.
• Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly by telephone.