Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Luisa Sanchez

Hearne

Summary

Results-driven Assistant Manager with expertise in team supervision, inventory management, and problem-solving. Proven track record in enhancing operational efficiency and delivering exceptional customer service.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Panda Express Restaurant
Bryan
12.2014 - Current
  • Coordinated with other departments to ensure smooth flow of operations.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Created reports on sales trends, inventory levels, and financial data.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Server

SUBWAY®Restaurants
Bryan
10.2013 - 12.2014
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Stayed informed about daily specials, new menu items, promotions.
  • Delivered food orders promptly and courteously.
  • Greeted guests and provided menus.
  • Checked food before serving it to customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Prepared drinks according to standard recipes.
  • Provided excellent customer service to ensure satisfaction.

Cashier

Village Foods
Bryan
01.2013 - 10.2013
  • Issued receipts, refunds, credits or change due to customers.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Ensured compliance with all safety regulations within the store environment.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Stocked shelves with merchandise when needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Conducted price checks for special orders or discounts as requested by customers.

Education

GED
Bryan, TX

Skills

  • Inventory management
  • Team supervision
  • Training development
  • Problem solving
  • Time management
  • Attention to detail
  • Employee onboarding
  • Scheduling and planning
  • Customer service

Languages

English
Professional
Spanish
Professional

Accomplishments

  • Landmark Forum Certification
  • Food Safety

Timeline

Assistant Manager

Panda Express Restaurant
12.2014 - Current

Server

SUBWAY®Restaurants
10.2013 - 12.2014

Cashier

Village Foods
01.2013 - 10.2013

GED

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