Luisa Sanchez
Bloomfield,NJ
Summary
Dynamic and results-driven professional with extensive experience at Worldwide Flight Services. Proven ability to enhance customer satisfaction through exceptional communication and effective decision-making. Skilled in airport safety regulations and mentoring teams, fostering a collaborative environment that promotes continuous improvement and operational excellence. Committed to delivering high-quality service in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Lead Passenger Service Agent
Worldwide Flight Services
03.2018 - Current
- Assisted passengers with check-in procedures and boarding processes
- Provided information on flight schedules, gate assignments, and baggage claim
- Learned safety protocols and emergency procedures for passenger assistance
- Collaborated with team members to ensure efficient service delivery
- Adapted to changing situations while ensuring high levels of customer satisfaction
- Mentored junior staff members on effective problem-solving techniques, fostering an atmosphere of continuous learning within the team.
- Established a welcoming environment for passengers by maintaining clean and organized work areas at all times.
Manager's Assistant
NTE Electronics
02.2016 - 04.2018
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Managed inventory supplies, optimizing procurement processes to reduce waste and costs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted coworkers and staff members with special tasks on daily basis.
Picker Packer
Barnes & Noble
08.2015 - 02.2016
- Coordinated efficient picking and packing processes to meet daily order fulfillment targets.
- Trained and mentored new team members on safety protocols and operational procedures.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Cashier
Shoppers World
06.2014 - 12.2014
- Processed customer transactions efficiently.
- Assisted customers with inquiries, providing excellent service and support.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Trained new cashiers on register operations and customer service protocols.
Picker Packer
Nu-World
07.2012 - 05.2014
- Implemented quality control measures to ensure compliance with packaging standards and customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Worked with customers to pack items according to specific desires and requirements.
Education
High School Diploma -
West Caldwell Tech
West Caldwell, NJ06-2012
Skills
- Exceptional communication
- Flexible schedule
- Team Player
- Effective decision making
- Airport safety regulations
- FAA regulations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Passenger Service Agent
Worldwide Flight Services
03.2018 - Current
Manager's Assistant
NTE Electronics
02.2016 - 04.2018
Picker Packer
Barnes & Noble
08.2015 - 02.2016
Cashier
Shoppers World
06.2014 - 12.2014
Picker Packer
Nu-World
07.2012 - 05.2014
High School Diploma -
West Caldwell Tech
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