Luisa Santana
Santa Rosa,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Looking for opportunities that allow me to develop new skills in a company, in order to grow together.
Overview
7
7
years of professional experience
Work History
Stock Associate
Ross Stores
Santa Rosa, CA
05.2022 - 12.2023
- Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
- Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
- Assisted customers in locating products throughout the store.
- Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
- Generates price labels for products.
Bank Teller
BCM
10.2018 - 07.2019
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions, and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints, and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Performed cash handling duties, including counting currency, coins, and checks.
- Balance teller drawers regularly throughout the day, according to established procedures.
- Handled large sums of money with accuracy, while maintaining appropriate levels of security.
Internship Student
ULEAM
, Ecuador
08.2016 - 09.2016
- Documents review.
- Worked well in team environment as well as independently.
- Assisted in the organization of events such as conferences, seminars, and workshops.
- Organized data into spreadsheets and databases for easy access by other departments.
Education
Bachelor's Degree - International Business
ULEAM
Ecuador 09-2017
Certificate - English-as-a-Second-Language Education
Santa Rosa Junior College
Santa Rosa, CASkills
- Safety processes and procedures
- Customer Relationships
- Visual Merchandising
- Sales Support
- Storage Organization
- Barcode scanning
- Shipping and receiving
- Loss Prevention
- Graphic Design
- Merchandise Display
- Microsoft Office
- POS Systems
- Drawer balancing
- Cash Handling
- Spanish (Native)
- English (Intermediate)
Timeline
Stock Associate
Ross Stores
05.2022 - 12.2023
Bank Teller
BCM
10.2018 - 07.2019
Internship Student
ULEAM
08.2016 - 09.2016
Bachelor's Degree - International Business
ULEAM
Certificate - English-as-a-Second-Language Education
Santa Rosa Junior College
Similar Profiles
Alysha BowmanAlysha Bowman
Store Manager at Ross StoresStore Manager at Ross Stores
Edwin TrainaEdwin Traina
Loss Prevention at Ross StoresLoss Prevention at Ross Stores
Sumin SuryakanthanSumin Suryakanthan
Area Supervisor at Ross StoresArea Supervisor at Ross Stores
Kolade IsolaKolade Isola
Area Supervisor at Ross StoresArea Supervisor at Ross Stores
Chandra JonesChandra Jones
Executive Assistant to the Chief Executive Officer at Enso VillageExecutive Assistant to the Chief Executive Officer at Enso Village