LUIS A. SEPULVEDA
Indian Orchard,MA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure system analyst position. Willingness to take on added responsibilities to meet team goals. Organized Team Leader builds positive rapport, inspire trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management. Excellent trainer and mentor.
Overview
21
21
years of professional experience
Work History
EHR Site Specialist/Supervisor/HIT Analyst
CARING HEALTH CENTER
06.2013 - Current
- Provide in-person and remote medical software support to end-users, guiding them through challenges of new system adoption
- Provide workflow and system setup expertise to client leadership
- Assist in client development of operational goals and workflow solutions to reach those goals
- Resolve EHR issues as reported
- Coordinate issue resolution process for application issues requiring escalation
- Deliver end-user application training for go-lives for new departments, new hires, and optimization
- Identify recurring points of confusion for end-users and develop tip sheets and other curriculum to address gaps in understanding
- Work, on behalf of clients (CHC), with vendors to resolve service issues and optimize new service offerings
- Provide regular updates to clients to communicate system or workflow changes
- Travel between five sites
- Provide support to Outside associated agencies
- Work with the IT department installing new hardware for the front office & medical records
- Create EHR Policies and procedures
- Utilize ticket system to provide updates and Support to end users
- Create PMF for New providers in SER system by starting date.
- Resolve issues among team members to keep employees on task.
- Query databases for information needed for report processing.
- Create and manage project plans, timelines, and budgets.
- Develop effective improvement plans in alignment with goals and specifications.
- Educate staff on organizational mission and goals to help employees achieve success.
- Identify clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Provide client support on system operation and troubleshooting.
- Perform system analysis, documentation, testing, implementation, and user support for platform transitions.
- Resolve or escalate problem tickets to resolve user issues.
- Investigate system issues and implement resolutions to reduce downtime.
- Establish and maintain quality control standards.
- Facilitate virtual, in-person, and blended learning sessions.
- Utilize variety of instructional design methodologies to create effective learning experiences.
- Develop and implement successful onboarding program.
- Build and maintain professional relationships with vendors and suppliers.
FRONT OFFICE OPERATIONS MANAGER
Caring Health Center
11.2011 - 01.2014
- Provided supervision and training to Front Office Staff (Scheduling, Registration, Switchboard, Interpreters, and Medical Records)
- Coordinated multi-site front office operations, organized assignments, work with Site Supervisors to review work efficiencies and effectiveness and evaluate staff performance
- Worked with Site Supervisors and Chief Operations Officer to ensure quality service, smooth patient flow, and successful medical records administration
- Reviewed medical records for correct documentation
- Worked closely with medical staff to ensure schedule coordination, problem-solving, and collaboration with Site Supervisors
- Worked closely with billing department to ensure all medical encounter/billing forms were properly checked off and accounted for
- Worked in conjunction with Medical Management Software Providers (Medical Manager)
- Managed database for Providers' schedules and ensured new providers are entered into practice management system for scheduling purposes
- Interviewed and hired Front Office Staff
- Implemented targeted programs in conjunction with Chief Operations Officer
- Monitored the timely opening and closing of the facility
- Provided reports to the Chief of Operations/VP of Operations for productivity and UDS (Uniform Data System) reports
- Defused difficult situation
Assistant Project Manager
EPIC
01.2013 - 08.2013
- Communicated with Massachusetts league consultant and OCHIN, Project Manager with updates
- Created Workflows for the Front Office & Clinical departments
- Provided assistance to Project Manager
- Conducted meetings in the absence of the Project Manager
- Position ran in conjunction with Front Office Operations Manager position
FRONT DESK LEAD
04.2009 - 10.2011
- Provided Productivity Report to VP of operations
- Provided coverage when short of staff to Front Office Staff and Medical Records
- Defusing difficult situations with patients
- Collaborating ideas with Front Office Operations Manager and Clinical Manager to assure for smooth patient flow and quality assurance
- Oversee the Front staff during the absence of the Front Office Operation Manager
- Maintain minutes of all meetings
- Ensure consistency and continuity of patient care and flow
- Make sure front office staff adheres to all policies and procedures
- Provided Front Office Operations Manager with assistant staff performance
- Work closely with the billing department to ensure all medical encounter/billing forms are properly checked off and accounted for
- Perform good-will duties for patients, answer complaints, promote and ensure patient satisfaction
- Become knowledgeable of all roles in the Front Office & Medical Records department
SPANISH INTERPRETER
06.2005 - 04.2009
- Assisted in translation and the coordination of services for Spanish-speaking patients
- This includes translating on-site during the clinic visit, assisting Spanish-speaking patients in the completion of clinic-related paperwork; notifying patients on behalf of the physician
- Translation of written materials
- The translator will translate administrative and health education materials from English to Spanish on an as-needed basis and generate documents on the computer
- Participate in meetings and staff training related to patient services, front office coordination, cultural competency, and community relations
- Perform paperwork associated with demographic tracking, billing, or general clinic
- Cross-train in the Front Office Registration to provide coverage when short of staff
- Efficiently schedules medical appointments of returning and new patients; notes patient name, CHC ID number (if a return visit) or “new” (if first-time patient), age, phone number, type of visit, and interpreter needs, if any
- Maintains current knowledge of the time requirements of various categories of patient visits, preferences, and work schedules of various physicians
- Received all incoming Spanish Speaking calls and provide services for patients
CERTIFIED MEDICAL ASSISTANT
01.2003 - 10.2005
- Learned workflow for specialty clinic (OBGYN, Nephrology, Asthma, and Diabetic clinic)
- In accordance with established procedures, take and record vital signs, including height , weight, blood pressure, pulse, and temperature, for all visits
- Performed tests, i.e., EKG, vision & audio screening, updraft treatments, ppd placement/readings, and oxygen saturation as requested
- Prepared exam room and assist with the exam as needed
- Assist staff in interpretation during visits and phone contact as needed
- Overseeing provider's schedules and management of the patient flow
- Scheduled patient appointments and follow-up
- Inspect supplies in exam rooms and supply closets minimally every quarter and document in log books
- Draw, perform, and/or collect all lab specimens ensuring specimen integrity
- Performed urinalysis, hcg, strep testing, finger stick blood glucose, hgb, and lead testing
- Reviewed referrals and verify patient insurance information
- Completed medical referral and inform patient of appointment information via mail/phone
- Fax all pertinent referral information, i.e., history and physical, labs, last office visit, and referral
Medical Records Coordinator
07.2002 - 01.2003
- Act as the receiving agent for all correspondence requests for records and for welfare forms or related papers
- Maintained records of received and distributed information (i.e., in-out)
- Maintained orderly files of received information
- Copy portions of patient chart as needed for record requests
- Appropriately note patient activity sheet in patient charts when materials have been received, sent or copied
- Assisted in procedures for billing persons requesting extra or special copies
- Appropriately refer special information requests to providers, with needed chart
- Pulled/prepared patient records for next-day appointments (As needed)
- Assist in pulling charts needed for copying or other patient information
- Locate missing charts no later than the end of the shift
- Repaired worn charts (If needed)
- Split charts into volumes as needed
- Weeded out charts within a three-year period for archive
- Responsible for monitoring/reviewing archived charts in storage
Education
Attended - Business Management
SPRINGFIELD TECHNICAL COMMUNITY COLLEGE
SPRINGFIELD, MAMedical Assistant Certificate EKG Certified -
ULTRASOUND DIAGNOSTIC SCHOOL
SPRINGFIELD, MA06.2002
54 Hour Cultural Competency and Comprehensive Program -
Umass
2005
On completion of the OCHIN Site Specialist On-Site Orientation -
OCHIN
Oregon10.2013
Certificate of Appreciation -
Caring Health Center
07.2017
Skills
- Microsoft Office and data management
- Proven interpersonal communication and mediation skills
- Crystal reporting
- Starting SQL training
- Leading Software Development Teams
- Spanish Interpreting
- EPIC EMR system
- Problem Resolution
- Data Processing
- Project Management
Timeline
EHR Site Specialist/Supervisor/HIT Analyst
CARING HEALTH CENTER
06.2013 - Current
Assistant Project Manager
EPIC
01.2013 - 08.2013
FRONT OFFICE OPERATIONS MANAGER
Caring Health Center
11.2011 - 01.2014
FRONT DESK LEAD
04.2009 - 10.2011
SPANISH INTERPRETER
06.2005 - 04.2009
CERTIFIED MEDICAL ASSISTANT
01.2003 - 10.2005
Medical Records Coordinator
07.2002 - 01.2003
Attended - Business Management
SPRINGFIELD TECHNICAL COMMUNITY COLLEGE
Medical Assistant Certificate EKG Certified -
ULTRASOUND DIAGNOSTIC SCHOOL
54 Hour Cultural Competency and Comprehensive Program -
Umass
On completion of the OCHIN Site Specialist On-Site Orientation -
OCHIN
Certificate of Appreciation -
Caring Health Center
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