Luisa Short
Charlotte,NC
Summary
Results-driven professional with expertise in research, hospitality, and account management. Conducted research on career outcomes for humanities degrees, improving data efficiency and enhancing proposal impact. Managed reservations and events in hospitality, collaborating with on-site departments and local Charleston organizations to elevate guest relations and operational effectiveness. Streamlined order and account management through various systems, working closely with sales representatives and customers. Developed strong interpersonal skills through consistent communication across departments, driving exceptional results and contributing to organizational success.
Overview
8
8
years of professional experience
Work History
Key Account Specialist
Bermuda Sands Apparel
09.2024 - Current
- Provide quick and methodical communication while managing client relationships and needs for various circumstances regarding product and embroidery details for clients' design/logos.
- Knowledgeable on order management processes through various systems from our B2B platform to NetSuite, including embroidery systems such as EmbTrak and Magento.
- Manage and update account information for B2B customers, such as order history, contact information, billing/accounting information, and embroidery/logo information.
- Encourage a strong/healthy team environment through consistent communication by attending weekly meetings that provided updates on orders/client needs with the Embroidery department, Production managers, VP of sales, Merchandising department, and Warehouse team.
- Informed customers of promotions to increase sales productivity and volume.
Research Intern
Saved Ancient Studies Alliance
06.2024 - Current
- Enhanced research efficiency in the decline of ancient studies by streamlining data collection and analysis processes.
- Collaborated with team members for successful completion of research projects on time and within budget.
- Assisted in the development of research proposals, contributing to a higher success rate in asserting the mission plan for organizations project.
- Analyzed and presented relevant sources/data to team members in weekly meetings. While also communicating project necessities and work agenda.
- Maintained detailed records of project procedures, providing transparency and replicability of results upon request by supervisors or collaborators.
Hostess/Administrative Assistant
Middleton Place Restaurant
02.2024 - Current
- Advanced customer experiences by efficiently managing reservations, property events/information and seating arrangements.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Communicated with various departments on property and the Downtown Charleston area to ensure customers were well informed on any information to aid there experience visiting.
- Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.
Server/Hostess/Administrative Assistant
Umi Japanese Restaurant
12.2017 - 11.2023
- Spearheaded guest relations as one of three proactive servers by providing detailed menu insights, and personalized recommendations, and ensuring exceptional dining experience.
- Utilized strong communication skills in addressing customer inquiries, dietary preferences, and special requests, contributing to a high level of customer satisfaction and repeat business.
- Streamlined order management processes by efficiently processing customer orders, collaborating with the kitchen team, and ensuring accurate and timely delivery of dishes to tables.
History & Education Intern
Charleston Museum
06.2017 - 12.2017
- Worked across various historical locations, including the Dill Sanctuary, Joseph Manigault House, and the Museum itself.
- Assisted in designing engaging, comprehensive lesson plans tailored uniquely to the environment, covering wildlife biology, archaeology, anthropology, marine biology, and SC history.
- Supported students with diverse learning needs in educational activities geared towards children ages eight to ten.
- Planned daily activities, ensuring students adhered to lesson plans and facilitating engaging interactions.
- Shifted between formal and informal methods of teaching subjects, such as SC history, archaeology, and anthropology, through creative activities.
- Consistently addressed inquiries about the museum, educational programs, and various locations, contributing to the overall success of the program.
Education
Bachelor of Arts - History
College of Charleston
12.2023
Skills
- Research Skills
- Organization
- Relationship management
- Subject Matter Expertise
- Interpretation & Communication
- Collaboration
- Public Speaking
- Quantitative & Qualitative Research
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Docs, Powerpoint & Spreadsheets
- Canva
- NetSuite
- EmbTrak
- Magento
- IBM SPSS
Additional Information
Katherine Patala
Middleton Place Foundation - General Manager
(843)291-1742
Rachel Foster
World Wildlife Fund - Philanthropy Officer
(704)231-1049
Stephanie Lane Fort
Salesforce - Strategic Enterprise Account Director
(843)637-1380
Timeline
Key Account Specialist
Bermuda Sands Apparel
09.2024 - Current
Research Intern
Saved Ancient Studies Alliance
06.2024 - Current
Hostess/Administrative Assistant
Middleton Place Restaurant
02.2024 - Current
Server/Hostess/Administrative Assistant
Umi Japanese Restaurant
12.2017 - 11.2023
History & Education Intern
Charleston Museum
06.2017 - 12.2017
Bachelor of Arts - History
College of Charleston
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