Luisa Solis
Gretna,LA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Lead Patient Access Representative
Crescent Care Health and Wellness Center
06.2020 - 10.2024
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Delivered support to medical staff in completion of patient paperwork.
- Engaged with patients to provide critical information.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Made schedules for coverage.
- Familiar with Ryan White services
Referral Coordinator
St. Thomas Community Health Center
02.2016 - 05.2020
- Scheduled appointments with specialists on behalf of clients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Called insurance companies to get prior authorizations for all imaging procedures MRI's, CT's, & etc.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Developed and maintained strong working relationship with referral sources to streamline processing.
Administrative Assistant
Gibson Services
07.2011 - 10.2015
- Moved up from Assistant to Admin Assistant within the first 6 months.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Supported company leaders by doing payroll, scheduling appointments and organizing itinerary.
- Performed research to collect and record industry data.
- Made invoices.
- Dispatched workers to all job site locations
- .All accounting duties through invoicing and payment collections.
- Maintained all company files by setting up a new filing system that was more efficient and manageable
Education
Associate of Applied Science - General Studies
Delgado Community College
New Orleans, LA07.2026
Skills
- Training and mentoring
- Appointment Scheduling
- Effective problem solving
- Medical terminology proficiency
- Strong leadership
- Registration and Admissions
- Customer Service
- Multitasking and Organization
- Insurance Verification
- HIPAA Compliance
- Payment Processing
- Knowable of EPIC & ECW
- Spanish Fluency
- Relationship Building
- Call Screening
- Referral Coordination
Languages
Spanish
Native or Bilingual
Timeline
Lead Patient Access Representative
Crescent Care Health and Wellness Center
06.2020 - 10.2024
Referral Coordinator
St. Thomas Community Health Center
02.2016 - 05.2020
Administrative Assistant
Gibson Services
07.2011 - 10.2015
Associate of Applied Science - General Studies
Delgado Community College
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