Luisa Torres

• Returned to college to pursue a Bachelor's Degree in Business Administration.
• Updated resume, cover letter, and profiles: LinkedIn, Indeed, ZipRecruiter, and Monster.
• Actively seeking full-time, immediate employment.

In addition to Manager On Duty and Store Manager responsibilities:

• Self-starter who coordinated and managed district-wide conference calls and meetings on weekly basis. Partnered closely with managers to identify and clarify objective. Organized logistics, operations, and materials for each meeting, then sent out detailed notes after.
• Process streamlining. Proactively identified lagging operational processes and increased efficiencies by strengthening systems and implementing optimal solutions.
• Managed assigned projects and prioritized tasks.
• Event coordination budget planning and execution. Utilized internal databases to prepare and distribute guest lists, and electronic invitations.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.

In addition to Manager On Duty responsibilities:

• Utilize strong, written and verbal communication skills through multi-channel selling.
• Actively searched for innovative and creative ideas to connect with new and existing clients.
• Managed store employees successfully through proactive communication and positive feedback.
• Supported productivity increase and business growth through equipment use, technology, and social media management training.
• Top Gun: Culture Coach: Helped facilitate positive change to collectively create desired culture through camaraderie, appreciation, and engagement. Encouraged and motivated team.
• Maintained sense of urgency in answering customer questions and requests through online chat, email, or voice messaging.

• Independently managed business operations from open to close.
• Developed and maintained strong, positive relationships with clients through ongoing communication.
• Maintained tracking system. Regularly tracked and followed up with sales, to ensure delivery in timely manner.
• Used problem-solving abilities and techniques daily to understand customer needs and sell relevant products and services through recommendations.
• Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
• Implemented up-selling strategies, encompassing recommendations of accessories.

In addition to my previous Sales Consultant role:

• Met and surpassed sales metrics.
• Subject Matter Expert (SME)
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Monitored and tracked employee progress to identify improvement opportunities. Developed and presented business summary reports to senior management.
• Be a team player by assisting in employee efficiency through training and support.
• Community outreach by attending campus fairs and events, known as "Table Days."
• Used plan-o-grams to complete efficient store resets and prepare store for special promotions and seasonal updates.
• Executed mock audits. Produced and reviewed audit reports for submission to senior management.

• Scheduled, rescheduled, and canceled appointments.
• Completed administrative patient intakes with case histories, insurance information, and mandated forms.
• Provided excellent support to Office Manager.
• Led meetings to review daily agenda.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Developed employer branding marketing content for social media.
• Monitored online presence of company's brand to engage with users and strengthen customer relationships.

• Increased sales by offering advice on purchases and educating clients on current promotional products using persuasive selling tactics in fast-paced, high-volume work environment.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Maintained knowledge of services and products.
• Accurately processed POS transactions.
• Engaged with customers to build rapport and loyalty.