Hi, I’m
Luisa Torres
Missouri City,TX
Summary
Accomplished Practice Manager with a proven track record at Dr. Neil Gorme and Dr. Scott Smith, enhancing financial performance and compliance. Expert in practice and staff management, I spearheaded growth, optimized workflows, and improved team morale. Skilled in schedule management and adept at fostering a collaborative environment, significantly boosting efficiency and customer satisfaction. Knowledgeable Practice Manager offering more than 30 years of experience working for several well-known providers. Well-versed in referral management and handling electronic health records.
Overview
33
years of professional experience
Work History
Dr.Neil Gorme, Dr.Scott Smith
Practice Manager
02.1992 - Current
Job overview
- Achieved Practice financial objectives for revenue, expenses and profit performance, within the practice and assists with developing and driving respective growth budgets.
- Ensures the practice is in full compliance with OSHA, Payer Relations, Credentialing, Revenue Cycle Management, Accounts Receivables /Payables.
- Lead the execution of all performance management processes for employees to include rewards and recognition, fostering positive morales, conflict resolution, up to and including disciplinary procedures.
- Lead the execution of all performance management processes for employees to include rewards and recognition, fostering positive morale , conflict resolution, up to and including disciplinary procedures.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Accomplished multiple tasks within established timeframes.
- Oversees and maintains licensure requirements for Doctors and Surgical assistants to ensure all requirements are updated as well as continuing education hours to maintain licensure requirements.
- Leads all aspects of compliance including Federal and State law, OSHA, HIPPA, 1-9 Verification, Anti-Harassment as well as maintains a high level of confidentiality with extremely sensitive information
Education
Pan American UniversityEdinburg, TX
Skills
- Schedule Management
- Practice Management
- Staff Management
- Workflow Management
Timeline
Practice Manager
Dr.Neil Gorme, Dr.Scott Smith
02.1992 - Current
Pan American University
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