Luisa Tuakalau
Tucson,AZ
Summary
Compassionate Case Manager experienced high needs environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Knowledgeable Case Manager experienced in coordinating care for individuals in needs. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Compassionate Case Manager experienced high needs environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
27
27
years of professional experience
Work History
DCS Ongoing Case Manager
Department Of Child Safety
07.2019 - 03.2024
- Enhanced client satisfaction by effectively managing cases and consistently meeting deadlines.
- Streamlined case management processes for improved efficiency and accuracy.
- Developed and maintained strong relationships with clients, ensuring high trust and communication.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
- Identified resources and made appropriate referrals for clients to achieve their goals.
- Conducted thorough assessments to determine client needs and develop customized case plans.
- Provided ongoing support, guidance, and education to clients throughout the case management process.
- Ensured timely documentation of all case-related activities in accordance with established protocols.
- Evaluated client progress regularly, adjusting strategies as needed to maximize success.
Case Aide
Department Of Child Safety
02.2017 - 07.2018
- Enhanced client experience by providing comprehensive case management support services.
- Streamlined documentation processes for improved efficiency and accuracy in case recording.
- Collaborated with multidisciplinary teams to develop individualized service plans for clients.
- Assisted case managers with coordinating necessary resources, resulting in timely service provision.
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Participated in staff meetings to review cases, share updates, and discuss strategies for successful outcomes.
Store Manager
Arco Ampm
02.1997 - 05.2016
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure the smooth functioning of the store and maintained a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
Education
Master of Science - Psychology
University of Phoenix
Tempe, AZ09.2024
Bachelor of Science - Human Services
University of Phoenix
Tempe, AZ07.2019
Skills
- Service Coordination
- Case analysis
- Supervisory skills
- Cultural Competency
- Client Advocacy
- Assessment skills
Certification
Timeline
DCS Ongoing Case Manager
Department Of Child Safety
07.2019 - 03.2024
Case Aide
Department Of Child Safety
02.2017 - 07.2018
Store Manager
Arco Ampm
02.1997 - 05.2016
Master of Science - Psychology
University of Phoenix
Bachelor of Science - Human Services
University of Phoenix
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