Luisa Ugalde
Depue,IL
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, detail -oriented and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges.
Overview
11
11
years of professional experience
Work History
Order Entry Representative
Allegion
Princeton, IL
07.2013 - Current
- Documented correspondence in CRM.
- Worked with internal teams to understand business needs and changing strategies.
- Audited internal data
- Generated data reports, entering company findings into the database and perform backups
- Efficient and detail oriented
- Utilize database and software systems to log information for at least 100 customers per day and ensure data entry is accurate and complete.
- Ensure data entry accuracy by utilizing excel to identify and remove discrepancies.
- Process large quantities of data by using excellent typing skills.
- Developed strong relationships with key stakeholders across multiple departments.
- Communicated effectively with vendors to resolve any issues related to order fulfillment.
- Assisted in training new team members on order entry protocols.
- Interacted with customers via phone, email, or chat to answer questions about their orders.
- Created invoices, credit memos, packing slips, and other documents related to customer orders.
Education
Some College (No Degree) - Photography
Illinois Valley Community College
Oglesby, IL09-2017
High School Diploma -
Depue Unit School
Depue, IL05.2011
Skills
- Data Entry Skills
- Order Processing
- Problem-Solving
- Documentation and Reporting
- Information Collection
- Phone and Email Etiquette
- Multitasker
- Relationship Building
- Issue Resolution
- Attention to Detail
- Customer Service
- Releasing Orders
- MS Office
- Self-directed learning
- Sales Support
- CRM Software
- Microsoft excel
- ERP Software
- Power Bi
- AS400 Software
- Microsoft Word
- Power point
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Order Entry Representative
Allegion
07.2013 - Current
Some College (No Degree) - Photography
Illinois Valley Community College
High School Diploma -
Depue Unit School
Similar Profiles
VINYA DECHAMMAVINYA DECHAMMA
Software Test Engineer at AllegionSoftware Test Engineer at Allegion
Kevin EtienneKevin Etienne
Stager Packer at AllegionStager Packer at Allegion
Daniel LedesmaDaniel Ledesma
NPI Manufacturing Engineer C at AllegionNPI Manufacturing Engineer C at Allegion