Luisa Valdez
Phoenix,AZ
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Qualified with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Qualified with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Office Manager
Crossroads Home Improvements LLC
03.2024 - 12.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Trained team members on new hotel services and products to support promotional efforts.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Interceded between employees during arguments and diffused tense situations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Kept high average of performance evaluations.
- Completed bi-weekly payroll for [Number] employees.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Administrative Assistant
Home Concepts Custom Remodeling
10.2022 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Performed research to collect and record industry data.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Conducted research for project proposals, compiling information that supported winning bids.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
Stylist
Shear Style dba Fantastic Sam’s
04.2010 - 05.2014
- Previously Jim Veltman
- Currently corporate-owned
Stylist, Manager, General Manager
Tarazi Enterprise dba Great Clips for hair
05.2010 - 06.2010
- Dr Eddie Tarazi 858-405-4136
Stylist, Manager
Best Image dba Great Clips for Hair
11.2005 - 05.2010
- Bilal Hashme760-672-8059
Stylist, Assistant Manager, Area Manager
Naturewerkz Inc. dba Great Clips for Hair
06.2000 - 11.2005
- Yasmin Shah 714-803-2388
Stylist, Assistant Manager, Manager
Olivero Inc dba Great Clips for Hair
06.2000 - 11.2005
- Carol Flores 602-840-0083
Cashier, Stock, Inventory
Wal-Mart Supercenter Store #2113
04.2000 - 06.2000
- (602) 246-1700
Stylist
Clippershop Inc dba Great Clips for Hair
04.2000 - 06.2000
- Becky Trower 619-698-5745
Education
High School Diploma -
Twin Palms High School
Blythe, CA01.1993
Certificate - Skill path Training
Advanced Career Training
01.2009
Certificate - undefined
Marinello School of Beauty
El Cajon, CA01.2000
Skills
- Financial account management
- Excellent client relations
- Customers’ needs assessment
- Superior communication skills
- Proficient in point of sale (POS) and Microsoft software suite
- Creative problem solver, very resourceful
- Excellent time management
- Multitasking
- Highly efficient scheduler
- Experienced trainer
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Mail handling
- Scheduling
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Operations management
- Human resources
- Conflict management
- Staff hiring
- Supply management
- Administrative oversight
- Employee training
- Training and coaching
- Documentation and control
- Policy implementation
- Workflow optimization
- Financial reporting
- Financial tracking
- Expense reporting
- Team supervision
- Staff training
- Financial accounting
- Report preparation
- Event coordination
- Business administration
- Meeting planning
- Facility management
- Database administration
- Travel coordination
- Team bonding
- Workflow planning
- Documentation expertise
- Policy and procedure modification
- Compliance monitoring
- Project management
- Policy development
- Contract administration
- Information protection
- Workforce management
- Strategic planning
- Budgetary planning
- Technical support
- Contract negotiations
- Budgeting expertise
- Performance improvement
- Report writing
- Regulatory compliance
- Budget administration
- Data retrieval systems
- Proposal writing
- Presentation design
- DBMS
- Banking operations
- Office management software
- Vendor engagement
- Senior leadership support
- Decision-making
- Teamwork and collaboration
- Team leadership
- Schedule management
- Goal setting
- Budget management
- Process improvement
- Staff development
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Customer service management
- Phone and email etiquette
Certification
Board of Cosmetology License - 2000
Languages
Spanish
Native or Bilingual
Awards
Great Clips Salons Main Sail Award., 28% new customer growth, 76% repeat retention rate, 10% overall sales growth, Pacific Beach location 2007 & 2008, Point Loma location 2009 & 2010, Great Clips Salons, numerous record sales weeks.
Publications
- KUSI “Good Morning San Diego.”
- Holiday hair trends
- 7-minute segment, December 2009
Timeline
Office Manager
Crossroads Home Improvements LLC
03.2024 - 12.2025
Administrative Assistant
Home Concepts Custom Remodeling
10.2022 - 03.2024
Stylist, Manager, General Manager
Tarazi Enterprise dba Great Clips for hair
05.2010 - 06.2010
Stylist
Shear Style dba Fantastic Sam’s
04.2010 - 05.2014
Stylist, Manager
Best Image dba Great Clips for Hair
11.2005 - 05.2010
Stylist, Assistant Manager, Area Manager
Naturewerkz Inc. dba Great Clips for Hair
06.2000 - 11.2005
Stylist, Assistant Manager, Manager
Olivero Inc dba Great Clips for Hair
06.2000 - 11.2005
Cashier, Stock, Inventory
Wal-Mart Supercenter Store #2113
04.2000 - 06.2000
Stylist
Clippershop Inc dba Great Clips for Hair
04.2000 - 06.2000
Certificate - undefined
Marinello School of Beauty
High School Diploma -
Twin Palms High School
Certificate - Skill path Training
Advanced Career Training