Summary
Overview
Work History
Education
Skills
Timeline
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Luisa Zuluaga

Miami,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Experience with Top airlines as valued member of cabin crew.

Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills. Polished crew member offering more than 11 years of employment in commercial aviation industry. Focused and astute and fluent in spanish and english languages. Outstanding record of performance for domestic and international flights. Organized and attentive Warehouse Coordinator successful at staying ahead of fast-paced demands by effectively coordinating documentation, inventories and team schedules. Efficient in ordering new product and reporting on important trends. Manages high workload successfully by employing excellent multitasking and prioritization skills.

Overview

13
13
years of professional experience

Work History

Server and Hostess

El Cielo Restaurant
10.2023 - Current
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Answered customers' questions, recommended items, and recorded order information.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Increased sales significantly by upselling higher-end products to customers.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

Francisca Charcoal Chicken And Meats Restaurant
08.2022 - 06.2023
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Inspected dishes and utensils for cleanliness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.

Warehouse Coordinator

Shapes And Secrets
05.2021 - 07.2022
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Optimized space utilization for increased storage capacity with thoughtful warehouse layout planning.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Communicated with warehouse team leader on carrier issues, STO information, and weekly productivity metrics.
  • Trained new team members in warehouse procedures, fostering a culture of continuous improvement and skill development.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Cabin Crew Member

Avianca
02.2013 - 09.2021
  • Resolved passenger conflicts and medical emergencies during flights.
  • Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
  • Cleaned and serviced aircraft cabin, galleys and lavatories.
  • Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
  • Delivered food and beverage service, reading material and other in-flight services.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Assisted passengers with special needs, providing personalized care and support throughout the flight.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.

Cabin Crew Member

Emirates Airlines
07.2011 - 07.2012
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
  • Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
  • Assisted passengers in boarding and deplaning aircraft.
  • Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
  • Promoted airline loyalty programs and onboard sales, boosting revenue through upselling products and services.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Ensured safety and comfort of customers onboard aircraft.
  • Used excellent customer service skills in addressing passengers' needs.
  • Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
  • Worked effectively in fast-paced environments.
  • Developed strong communication and organizational skills through working on group projects.

Education

Bachelor of Journalism - Social Communication And Journalist

Politecnico Grancolombiano
Bogota, Colombia
09.2013

Skills

  • Reservations Management
  • Professional Appearance
  • Relationship Building
  • Specials Promotion and Upselling
  • Warm and Friendly
  • Strong Work Ethic
  • Staff Training
  • Team Leadership
  • Reliable and Responsible
  • Conflict and Complaint Resolution
  • Adaptable and Flexible
  • Quality Control
  • Team Player
  • Exceptional customer service
  • Decision-Making
  • Memory retention

Timeline

Server and Hostess

El Cielo Restaurant
10.2023 - Current

Server

Francisca Charcoal Chicken And Meats Restaurant
08.2022 - 06.2023

Warehouse Coordinator

Shapes And Secrets
05.2021 - 07.2022

Cabin Crew Member

Avianca
02.2013 - 09.2021

Cabin Crew Member

Emirates Airlines
07.2011 - 07.2012

Bachelor of Journalism - Social Communication And Journalist

Politecnico Grancolombiano

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Luisa Zuluaga