Luis A. Zuniga
Tustin,CA
Summary
Retail Assistant Manager with Six years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback. Executes with consistent delivery in an ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
10
10
years of professional experience
Work History
Retail Associate Manager
Metro By T-Mobile
10.2018 - 05.2023
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Produced regular sales reports, analyzed data and identified areas for improvement.
Retail Sales Lead
Metro By T-Mobile
05.2016 - 10.2018
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed strong rapport with customers and created positive impression of business.
Inventory Specialist
Metro By T-Mobile
09.2014 - 05.2016
- Completed physical inventory counts each month.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Received new stock and input values into computer system.
Retail Sales Associate
Metro By T-Mobile
11.2012 - 09.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
Education
High School Diploma -
Century High School
Santa Ana, CA06.2008
Skills
- Employee Performance Evaluations
- Customer Loyalty
- Sales Coaching
- Inventory Control Processes
- Personnel Scheduling
- POS Inventory System Operation
- Constructive Feedback
- Improve Performance
- Hiring and Onboarding
Languages
English
Spanish
Timeline
Retail Associate Manager
Metro By T-Mobile
10.2018 - 05.2023
Retail Sales Lead
Metro By T-Mobile
05.2016 - 10.2018
Inventory Specialist
Metro By T-Mobile
09.2014 - 05.2016
Retail Sales Associate
Metro By T-Mobile
11.2012 - 09.2014
High School Diploma -
Century High School
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