Summary

Overview

Work History

Education

Skills

Languages

Timeline

Luisa Amelia Sanchez

Lynnwood,WA

Summary

Organized and dedicated customer service and administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

3

3

years of professional experience

Work History

Assistant Manager

Cafes Inc

06.2021 - 05.2024

Supervised day-to-day operations to meet performance, quality and service expectations.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Created employee schedules to align coverage with forecasted demands.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

BBA -

Southeastern Louisiana University

Hammond, LA

02.2021

Skills

Customer Service
Data Entry
Computer Skills
Sales Reporting
Time Management
Scheduling and Coordinating

Documentation And Reporting
File Organization
Dedicated Team Player
Prioritization
Business Administration
Deadline-oriented

Languages

Spanish

Native or Bilingual

English

Native or Bilingual

Timeline

Assistant Manager

Cafes Inc

06.2021 - 05.2024

BBA -

Southeastern Louisiana University