Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Timeline
Hi, I’m

Luisa Torres

Bordentown,NJ
Luisa Torres

Summary

Forward-thinking Executive Assistant with desire to take on new challenges. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Strong work ethic, adaptability and exceptional interpersonal skills. Analyzes, prioritizes and completes tasks with professionalism and sound judgment. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
years of professional experience
1
Certification

Work History

Mattress Firm
Princeton, NJ

Executive Assistant
2019 - Current (6 education.years_Label & 7 education.months_Label)

Job overview

  • Meeting Coordinator: Assisted in the coordination of meetings, including scheduling meeting times, developing content for presentations, assigning speakers, preparing agendas, and managing technical logistics.
  • Project Management: Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Managed multiple projects with competing deadlines simultaneously.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Data Reporting: Gathered, analyzed, and interpreted data from multiple sources to create reports.

Mattress Firm
Hopewell, NJ

Store Manager
2019 - 2019

Job overview

  • Conducted daily store operations, including opening and closing procedures, cash handling, and inventory management.
  • Established customer service standards and monitored staff compliance.
  • Marketing Specialist: Developed strategies to maximize sales and profitability. Created promotional materials, such as brochures, flyers, posters, and advertisements.
  • Technical Trainer: Assisted in developing instructional materials such as presentations, handouts, videos, and manuals.
  • Culture Coach: Developed and implemented an employee engagement strategy to increase morale, productivity and loyalty across the organization.

Mattress Firm
, NJ

Sales Consultant
2018 - 2019 (1 education.year_Label)

Job overview

  • Provided detailed product information to customers, including features, prices, and availability.
  • Analyzed customer needs and preferences to recommend appropriate products.
  • Developed and maintained relationships with clients to increase sales revenue. Maintained accurate records of all sales activities in the CRM system.
  • Resolved customer complaints and inquiries in a timely manner.
  • Participated in regular training sessions on new products, services, and industry trends. Monitor competitor activity and pricing strategies.

AT&T Mobility
Lawrenceville, NJ

Team Lead
2015 - 2017 (2 education.years_Label)

Job overview

  • Evaluated employee skills regularly, training, and mentoring individuals with lagging skills.
  • Met project deadlines for mock audits, store resets, community outreach events, and more.
  • Produced daily, weekly, and monthly reports using Excel spreadsheet functions.
  • Led meetings, facilitating communication and collaboration with employees and management to encourage teamwork and rapport, while helping to identify and resolve conflicts.
  • Planned team outings and employee activities to increase organizational engagement.

Tuttle Dental Care, LLC
West Windsor, NJ

Administrative Assistant
2015 - 2015

Job overview

  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes, and greeted clients.
  • Coordinated, scheduled, and led meetings to optimize scheduling of senior staff.
  • Sorted and distributed office mail and recorded incoming shipments.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Marketing Graphic Designer: Developed creative design for print materials, brochures, banners, and signs.

AT&T Mobility
Hamilton, NJ

Sales Consultant
2014 - 2015 (1 education.year_Label)

Job overview

  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Resolved problems and provided exceptional service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Met and exceeded sales metrics: Key Performance Indicators (KPI).

Angelica Supermarket
Plainfield, NJ

General Manager
2012 - 2014 (2 education.years_Label)

Job overview

  • Managed inventory control, cash control, and store opening and closing procedures.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Rotated merchandise and displays to feature new products and promotions.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Interacted well with customers to build connections and nurture relationships.

Education

Mercer County Community College
West Windsor, NJ

Some College (No Degree) from Business Administration

University Overview

  • Additional Coursework in Marketing

Middlesex County College
Edison, NJ

Some College (No Degree) from Business Administration

University Overview

  • Additional Coursework in Psychology

Skills

  • Strategic Planning
  • Office Management
  • Administrative Support
  • Technical Support
  • Project Oversight
  • Risk Management
  • Scheduling
  • Presentation Development
  • Staff Management
  • Meeting Planning
  • Social Media Management
  • Report Writing
  • Expense Reporting
  • Schedule Management
  • Project Planning
  • Interpersonal Communication
  • Process Improvements
  • Project Management
  • Customer Service-Oriented
  • Strong Problem Solver
  • Information Confidentiality
  • Executive Support
  • Articulate and Well-Spoken
  • Planning and Organization
  • Microsoft Office Suite
  • Meeting planning
  • Budget Management
  • Time management
  • Itineraries
  • Hotel accommodations
  • Excellent Communication
  • Written Communication
  • Teamwork and Collaboration
  • Planning and Coordination
  • Teambuilding
  • Attention to Detail
  • Travel research
  • Dependable and Responsible
  • Data analysis
  • Creative problem solving
  • Continuous Improvement
  • Reporting efficiency and accuracy
  • Employee training
  • Data organization
  • Marketing and advertising
  • Sales expertise
  • Team Building
  • Training and mentoring
  • Training development

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

Foundations of Project Management; Google (2023)

Accomplishments

  • Top 15 Sales Writer in the Nation, acknowledged by Jody Putnam (Chief Retail Officer). Obtained at Mattress Firm.
  • 1st Place in Regional Marketing Competition, 3x's: Best Guerilla Marketing, Best Product Display, Best Sidewalk Display. Obtained at Mattress Firm.
  • Awarded "District MVP" in People's Choice Award. Obtained at Mattress Firm.
  • Awarded for Best Willing to Recommend (WTR) Survey Scores based upon a client's willingness to recommend the sales associate or company's service or products. Similar to a Net Promoter Score (NPS). Obtained at AT&T.

Affiliations

  • Event Planner by nature. I've hosted several bi-weekly meetups for foodies, monetized monthly game nights, special occasions, and volunteering events.
  • World Traveler and Enthusiast who enjoys making travel arrangements and planning itineraries. So far, I've visited 7 states, 8 countries, and a couple of islands in the U.S. Territory.
  • Dedicated Lifelong Learner with a student mindset, prioritizing personal and professional development while collaborating with a professional coach, therapist, and personal trainer.

Timeline

Executive Assistant

Mattress Firm
2019 - Current (6 education.years_Label & 7 education.months_Label)

Store Manager

Mattress Firm
2019 - 2019

Sales Consultant

Mattress Firm
2018 - 2019 (1 education.year_Label)

Team Lead

AT&T Mobility
2015 - 2017 (2 education.years_Label)

Administrative Assistant

Tuttle Dental Care, LLC
2015 - 2015

Sales Consultant

AT&T Mobility
2014 - 2015 (1 education.year_Label)

General Manager

Angelica Supermarket
2012 - 2014 (2 education.years_Label)

Mercer County Community College

Some College (No Degree) from Business Administration

Middlesex County College

Some College (No Degree) from Business Administration

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Luisa Torres