Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Luisa Fernanda Barriga Malagon

Miami,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude, staying organized and managing hectic schedules to take on added responsibilities to meet team goals. Adheres to kind and compassionate approach when dealing with discipline issues. Furthermore, detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and career history serving individual families with multiple children in both live-in and live-out scenarios.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Aupair /Nanny

AuPairCare Live-In Childcare
10.2022 - Current
  • Regularly traveled with family to help with vacation activities and childcare.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Provided developmentally appropriate activities for children.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Helped children complete homework assignments and school projects.
  • Supervised children on playground to help develop physical and social skills.
  • Monitored children's play activities to verify safety.
  • Taught children basic life skills, manners and personal hygiene.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.

Bilingual Customer Service Representative

Teleperformance
10.2020 - 10.2022
  • Sought ways to improve processes and services provided.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Cross-trained and backed up other customer service managers.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer calls and emails to answer questions about products and services.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Cross-trained and provided backup support for organizational leadership.

Primary School Teacher

Liceo Estrellita Estudiantil
01.2019 - 10.2020
  • Created lesson plans using plays and artistic activities to improve the reading comprehension in Spanish.
  • Provided individual mentoring and special tutoring to struggling students.
  • Provided clear, informative and engaging classroom instruction to foster an horizontal relationship with the students where teacher's role is being a facilitator.
  • Organized inventory and equipment for learning purposes.
  • Developed and improved the school curricula according to the governmental Education requirements.
  • Developed with the faculty monthly sports activities that promote healthy habits
  • Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
  • Created study guides, research materials and syllabi for students.
  • Assessed and improved lesson plans through implementation and experimentation.
  • Maintained positive and professional classroom environment throughout school year.
  • Provided warm, supportive environment for developing academic, social, and emotional growth.
  • Fostered positive and pleasant classroom culture while maintaining learning development goals.
  • Maintained knowledge of school curricula, standards and policies to correctly prepare students for higher grade levels.

Basic French Teacher

Giovanni Pascoli School
06.2017 - 11.2018
  • Collaborated on and implemented innovative pedagogical initiatives that focused on student-first, hands-on and experiential learning to foster French instruction.
  • Created reading lists with materials to promote student comprehension of written French.
  • Designed curriculum to meet learning institution requirements and instill comprehensive knowledge of French language and culture in students.
  • Helped students develop important learning skills and good study habits useful for their professional future.

Education

No Degree - Education

Bridge Education Group, Inc.
Denver, CO
05.2023

Bachelor of Basic Education - Education, Lagunages And Humanities

Universidad Libre De Colombia
Bogotá, Colombia
04.2020

Skills

  • Structural Limits
  • Mobile Devices
  • MS Office Proficiency
  • Running Errands
  • Child Supervision
  • Schedule Creation
  • Educational Support
  • Family Support
  • Teaching Empathy
  • Spanish Speaking
  • Educational Strategies
  • Spanish Teaching
  • Basic French and English Teaching
  • Discipline Programs

Certification

  • Bachelor of Basic Education with Emphasis in Humanities and Languages. Universidad Libre de Colombia. April, 30th, 2020.
  • Diploma in Teaching and University Didactics. Politécnico Superior. 2020

Languages

Spanish
Native or Bilingual
English
Professional Working
French
Elementary

Timeline

Aupair /Nanny

AuPairCare Live-In Childcare
10.2022 - Current

Bilingual Customer Service Representative

Teleperformance
10.2020 - 10.2022

Primary School Teacher

Liceo Estrellita Estudiantil
01.2019 - 10.2020

Basic French Teacher

Giovanni Pascoli School
06.2017 - 11.2018

No Degree - Education

Bridge Education Group, Inc.

Bachelor of Basic Education - Education, Lagunages And Humanities

Universidad Libre De Colombia

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Luisa Fernanda Barriga Malagon