Luisa Fernanda Montoya Ortiz
Byhalia,Mississippi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Fluent in English, Spanish and Portuguese.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Equipment Operator
Fedex Express
10.2023 - 06.2024
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Loaded and unloaded materials from aircraft and coordinated supplies to promote efficiency.
Customer Returns Associate
Amazon
01.2022 - 08.2023
- Compliance with company safety protocols to maintain safe working environment.
- Ensure timely shipping of products by overseeing order packaging processes.
- Managed inventory of returned items, ensuring proper documentation and storage.
- Execute maintenance on equipment through routine checking.
- Maintained a clean and organized workspace, promoting productivity and minimizing errors in processing returns.
- Consistently met performance metrics in processing returns quickly and accurately, contributing to overall department success.
Dispatcher
CL Trucking USA Inc
01.2021 - 01.2022
- Oversaw operations associated with receiving requests, transmitting messages, and tracking vehicles
- Managed scheduling and dispatching activities in line with predetermined schedules, customer requests, and immediate needs
- Served as liaison between employees and emergency personnel to sort out issues using phone
- Credited as top broker and dispatcher for fiscal year 2021 for demonstration of excellent interpersonal skills.
Airbnb Property Manager
Derhy Financial Services LLC
01.2020 - 01.2021
- Engaged with market rentals to improve reservations and growing portfolios by supplying ads with brilliant pictures and descriptions
- Avoided double bookings and viewed upcoming rentals through calendar management
- Acknowledged guest questions to resolve any query about property.
Education
Bachelor of Science in Business -
Politécnico Grancolombiano
Medellin, Colombia01.2018
Associate of Science in Banking-Finance -
SENA
Medellin, Colombia01.2014
Skills
- Operations Management
- Customer Service & Success
- Relationship Building
- Inspection & Auditing
- Performance Enhancement
- Regulatory Compliance
- Complex Problem Resolution
- Worksite safety
- Following Instructions
- Dependable and Punctual
- Adaptable and Flexible
Certification
Certificate in Commercial Advice & Operations of Financial Entities - SENA (Medellin, Colombia)
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Equipment Operator
Fedex Express
10.2023 - 06.2024
Customer Returns Associate
Amazon
01.2022 - 08.2023
Dispatcher
CL Trucking USA Inc
01.2021 - 01.2022
Airbnb Property Manager
Derhy Financial Services LLC
01.2020 - 01.2021
Bachelor of Science in Business -
Politécnico Grancolombiano
Associate of Science in Banking-Finance -
SENA
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