A capable person. Always ready and willing to help coworkers with work tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and trustworthy with great interpersonal skills.
Hi, I’m
Luisa Fernanda Zapata
Miami FL,FL
Summary
Work History
Family
Nanny
01.2019 - Current
Job overview
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
NINANIA COLISEO SPORT BAR
Lead Hostess
08.2022 - 12.2022
Job overview
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
Restaurant El Muergano
Customer Service Representative
01.2022 - 08.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintain a minimum waiting time between customer orders.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Hotel Country
Hostess
02.2022 - 03.2022
Job overview
- receive the wedding guests and place them in their seats.
- Deliver objects to all guests according to their gender, handling the order of arrival.
- organize the team of dancing artists and actors for the evening presentation
Family Planet Park
Recreationist
02.2017 - 06.2020
Job overview
- Create game dynamics for the good recreation of children.
- maintain an environment of distraction and recreation, generating fun and tranquility within the park's programming.
- Monitored cases for support order compliance and made adjustments.
- Evaluated income and expense data of non-custodial parents to determine support capability.
- Calculated child support obligations and debts.
Education
Universidad Del AtlanticoColombia
Master of Arts from Arts And Entertainment Management
12.2022
University Overview
SENA Barranquilla/Colomboa
Technician in Marketing And Sales from Merchandising And Buying Operations
12.2015
University Overview
Skills
- Schedule Creation
- Meal Planning and Preparation
- Good dancer
- Makeup
Timeline
Lead Hostess
NINANIA COLISEO SPORT BAR
08.2022 - 12.2022
Hostess
Hotel Country
02.2022 - 03.2022
Customer Service Representative
Restaurant El Muergano
01.2022 - 08.2022
Nanny
Family
01.2019 - Current
Recreationist
Family Planet Park
02.2017 - 06.2020
Universidad Del Atlantico
Master of Arts from Arts And Entertainment Management
SENA
Technician in Marketing And Sales from Merchandising And Buying Operations
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