Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LUISALBERTO OLIVASPAIZ

Summary

Dynamic and results-driven professional with extensive experience at Malang Restaurant, excelling in cocktail preparation and customer service. Proven track record in training staff and enhancing operational efficiency, while fostering a collaborative environment. Bilingual and skilled in inventory management, consistently reducing waste and improving guest satisfaction through exceptional service.

Overview

17
17
years of professional experience

Work History

Bartender Trainer

Manana Restaurant
07.2017 - 06.2023
  • Oversaw bar operations, ensuring compliance with health and safety regulations.
  • Trained and mentored new bartenders on techniques and customer service standards.
  • Developed and implemented efficient inventory management processes to reduce waste.
  • Coordinated staff schedules to optimize coverage during peak hours and special events.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Mentored staff on cocktail preparation techniques, ensuring consistency in presentation and flavor profiles.

Head Waiter

Manana Restaurant
12.2007 - 06.2023
  • Delivered exceptional customer service, ensuring satisfaction and repeat patronage.
  • Collaborated with kitchen staff to streamline order processing and enhance efficiency.
  • Trained new employees on menu offerings and service protocols.
  • Managed table turnover effectively to maximize seating capacity during peak hours.
  • Maintained comprehensive knowledge of food and beverage menus to assist guests in selections.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Supervised server operations to ensure efficient service and guest satisfaction.
  • Trained and mentored team members on customer service best practices.
  • Trained and mentored junior staff, enhancing team performance and service delivery.
  • Supervised dining room operations, ensuring adherence to service standards and guest satisfaction.

Assistant Manager - Projects

Manana Restaurant
11.2006 - 06.2023
  • Led daily operations, ensuring quality service and customer satisfaction.
  • Trained and mentored staff on restaurant protocols and best practices.
  • Developed and implemented operational procedures to enhance efficiency.
  • Managed inventory control, optimizing stock levels to reduce waste.
  • Streamlined communication between front-of-house and kitchen teams.
  • Assisted in budget management, tracking expenses to align with financial goals.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Developed and implemented strategic project plans aligning with organizational goals and objectives.
  • Led project teams to ensure timely completion of deliverables and adherence to quality standards.

Education

High School Diploma -

Clover Park High School
Lakewood, NJ

Skills

  • Skilled in cocktail preparation methods
  • Crafting specialty beverages
  • Performance expertise
  • Food safety compliance training
  • Product presentation
  • Workstation organization
  • Multitasking
  • Leadership development
  • Bilingual in [language]

Languages

English

Timeline

Bartender Trainer

Manana Restaurant
07.2017 - 06.2023

Head Waiter

Manana Restaurant
12.2007 - 06.2023

Assistant Manager - Projects

Manana Restaurant
11.2006 - 06.2023

High School Diploma -

Clover Park High School

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LUISALBERTO OLIVASPAIZ