Luis Alberto Ortiz Rodriguez
Salt Lake City,UT
Summary
Results-oriented professional with 5 years of experience in customer service as a Manager at Walmart. Demonstrated expertise in providing exceptional customer service, managing teams, and achieving operational excellence. Skilled in inventory management with 2 years of experience at the Sephora distribution center. Committed to personal and professional growth, seeking a challenging role that allows for continuous development. Hardworking and motivated manager with 5 years of experience and record of success in customer service industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
6
6
years of professional experience
Work History
Manager
Walmart
, USA
07.2019 - 09.2023
- Oversaw daily store operations, ensuring smooth functioning of the customer service department
- Led and motivated a team of customer service associates, providing training and guidance
- Implemented strategies to improve customer satisfaction, resulting in a 10% increase in positive customer feedback
- Streamlined inventory processes, reducing stock discrepancies by 20% within six months.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Established processes to ensure efficient workflow throughout the organization.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Inventory Management
Sephora Distribution Center
Salt Lake City, USA
07.2017 - 07.2018
- Managed inventory control activities, including receiving, storage, and order fulfillment
- Conducted regular audits to ensure accuracy and completeness of inventory records
- Collaborated with cross-functional teams to optimize inventory levels and minimize stockouts
- Implemented barcode scanning system, resulting in a 15% improvement in inventory accuracy.
- Maintained updated knowledge through continuing education and advanced training.
- Understood and followed oral and written directions.
Education
Degree in Surgical Technician -
Anytown College
Certified in Surgical Technology -
Edic college
Skills
- Excellent customer service skills
- Bilingual: English and Spanish fluency
- Proficient in computer work and inventory management systems
- Strong communication and interpersonal skills
- Detail-oriented with a focus on accuracy
- Team leadership and training
- Staff Development
- Marketing
- Performance Management
- Strategic Planning
- Contract Management
- Operations Management
- Business Development
- Business Administration
- Financial Management
- Cross-Functional Teamwork
- Time Management
- Product Management
Accomplishments
Recognized as "Manager of the Month" at Walmart for exceptional performance and customer satisfaction.
Languages
English
Professional
Spanish
Professional
Timeline
Manager
Walmart
07.2019 - 09.2023
Inventory Management
Sephora Distribution Center
07.2017 - 07.2018
Degree in Surgical Technician -
Anytown College
Certified in Surgical Technology -
Edic college