Luis Alberto Rubio
Orlando,United States
Summary
Accomplished Assistant F&B Manager with a proven track record at Hilton Orlando, enhancing customer satisfaction and leading teams towards excellence. Expert in staff training and marketing strategies, demonstrated at The Broadmoor Hotel. Skilled in team leadership and performance monitoring, consistently achieving operational goals and elevating food presentation standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant F&B Manager
Hilton Orlando
02.2024 - Current
- Developed strong customer service skills by interacting with guests and resolving issues quickly
- Provided leadership and direction to team members while motivating them towards achieving their goals
- Created effective training programs for staff to ensure high quality standards in food and beverage operations
- Coordinated promotional activities and marketing campaigns designed to increase revenue and attract customers.
F&B Supervisor
The Broadmoor Hotel
04.2021 - 11.2023
- In charge of the supervision and operation of one of the largest and most beautiful pools in the state of Colorado located on the property, having a load of more than 70 servers
- The Broadmoor Hotel is one of the top 10 hotels in the United States
- Some of the activities that I carry out within my charge are the elaboration of schedules, attend to the complaints or suggestions of the clients, maintain good communication with the BOH and FOH team
- Due to the cold of the city, the pool closes its doors for the season so today I am supervising one of the most important restaurants in the property called Golden Bee where my functions are the same, adding personalized attention to each client offering various specialty of the menu.
General Manager
The Bodeguita Urban Grill
08.2019 - 02.2021
- Managed the daily operations related to customer service, inventory management, and marketing
- Negotiated contracts and agreements with business partners, vendors, and customers
- Identified problems, made decisions, and interpreted results based on quantitative techniques.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
Plaza Qubika
01.2017 - 03.2018
- In charge of organizing a variety of different social events, including concerts and political forums for over 800 people in the main of hall the mall
- Performed the role of General Manager for the renowned mall complex known as “Plaza Qubika”
- Coordinated staff training sessions to ensure compliance with company policies and procedures.
Social Event Supervisor
Calistoga Ranch Hotel
07.2016 - 01.2017
- Managed staff members assigned to each event, ensuring tasks were completed on time
- Maintained accurate records of event activities such as attendance numbers, costs and revenue
- Managed event planning and execution using strong attention to detail and communication skills.
Mixology & Food Supervisor
Calistoga Ranch Hotel
01.2016 - 07.2016
- Scheduled labor force based on anticipated business volume to maintain optimal staffing levels
- Monitored food preparation methods to ensure compliance with recipes, portion control, and presentation standards
- In charge of providing mixers and food implementation inside the resort
- Provided mixology and bartending service at request within the rooms and in the common areas of the ranch.
Groups and Conventions Supervisor
Presidente Intercontinental Hotel
01.2015 - 07.2015
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Worked closely with upper management to develop strategies for improving operational efficiency within the department.
Front Desk, Kitchen and Housekeeping Assistant
Hostal San Andres
01.2014 - 08.2014
- Member of the summer brigade of the UDLAP Hostel
- Responsible for a variety of activities that included the operation of the hostel
- (The hostel is run entirely by students of the degree of Hotel and Restaurant Management)
- In charge of several key activities within the hotel, including catering, cleaning, housekeeping and customer check in.
Kitchen Assistant
Aleria Event and Convention Center
01.2012 - 02.2013
- Successfully communicated with chefs regarding orders, availability of supplies
- Placed clean dishes, utensils, and cooking equipment in storage areas
- Assisted senior team members in the running of a busy kitchen.
Catering Manager
D'Carlo Events and Convention Center
03.2009 - 01.2013
- Interacted with customers to obtain feedback on product quality and service levels
- Trained catering associate in service techniques, menu presentation, and customer service
- In charge of managing several departments involved in the organization of events for over 10,000 people, including catering, social media promotion, staff coordination, and supplier management.
Education
Hotel and Restaurant Management -
Universidad de las Americas Puebla UDLAP
Puebla, Mexico06.2017
International Business -
La Trobe University
Melbourne, AustraliaSkills
- Team Leadership
- Performance Monitoring
- Staff Training
- Event Planning
- Marketing Strategies
- Food and Beverage Operations
- Labor scheduling
- Operations Management
- Inventory Control
- Staff Supervision
- Cost controls
- Labor Management
Certification
- BEVARAGE CONSULTING NETWORKING BY SOLAGE NAPA VALLEY, CA
- FUTURED LEADERS OF IMEX AMERICA LAS VEGAS, NV USA
- EXPO MEETINGS CDMX, MEXICO
- BUSINESS MANAGEMENT CONGRES (RETO NEGOCIOS) PUEBLA, MEXICO
- SUSHI INTENSIVE CURSE (MUNDO DEL SUSHI) CDMX, MEXICO
- CERTIFIED MEETINGS SPECIALIST CDMX, MEXICO
Personal Information
Title: Assistant F&B Manager
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant F&B Manager
Hilton Orlando
02.2024 - Current
F&B Supervisor
The Broadmoor Hotel
04.2021 - 11.2023
General Manager
The Bodeguita Urban Grill
08.2019 - 02.2021
General Manager
Plaza Qubika
01.2017 - 03.2018
Social Event Supervisor
Calistoga Ranch Hotel
07.2016 - 01.2017
Mixology & Food Supervisor
Calistoga Ranch Hotel
01.2016 - 07.2016
Groups and Conventions Supervisor
Presidente Intercontinental Hotel
01.2015 - 07.2015
Front Desk, Kitchen and Housekeeping Assistant
Hostal San Andres
01.2014 - 08.2014
Kitchen Assistant
Aleria Event and Convention Center
01.2012 - 02.2013
Catering Manager
D'Carlo Events and Convention Center
03.2009 - 01.2013
Hotel and Restaurant Management -
Universidad de las Americas Puebla UDLAP
International Business -
La Trobe University
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