Richard Castellanos
San Francisco,USA
Summary
Dependable and customer-focused professional with years of experience in hospitality, retail, and ridesharing. Skilled at providing exceptional service in fast-paced environments, ensuring customer satisfaction, and maintaining a positive, welcoming atmosphere. Known for reliability, excellent communication, and a commitment to delivering a seamless experience for customers in both front-of-house and service-oriented roles. Ready to contribute strong interpersonal skills, attention to detail, and time management expertise to a dynamic team.
Overview
6
6
years of professional experience
Work History
Driver
Lyft
San Francisco Bay Area, CA
07.2024 - Current
- Provide safe, efficient, and friendly transportation to passengers across the Bay Area.
- Maintain a high star rating with a consistent record of positive feedback from passengers.
- Navigate through city traffic using GPS and route optimization to minimize time and fuel consumption.
- Offer personalized services to riders, including luggage assistance, comfort adjustments, and local recommendations.
Front of House, Flagship Culinary Services
Facebook
San Francisco, CA
01.2019 - 07.2024
- Coordinate with the kitchen and bar staff to ensure timely and accurate order fulfillment.
- Maintain cleanliness and organization of the dining area, including tables, chairs, and restrooms.
- Assist with opening and closing duties, including setting up and cleaning the dining area, restocking supplies, and ensuring all health and safety standards are met.
- Cleaning- Related Duties
- Keep the entrance, waiting area and host stand cleaned and organized.
- Wipe down menus and sanitize host tools (e.g. pens, tablets).
- Assist whit spot cleaning the dining area during slow periods.
- Wipe down surfaces including tables, chairs, highchairs, and dust high dust.
- Follow sanitation protocols for handling spills and drooped utensils.
- Routing deep cleaning every Friday using chemical as a Degreaser, Clorox, peroxide, sanitizer, kitchen area.
In-Store Shopper
Instacart
San Francisco, CA
01.2021 - 01.2022
- Efficiently pick, pack, and deliver groceries to customers, ensuring accuracy and quality of products.
- Maintain a high customer satisfaction rate with positive feedback and consistent 5-star ratings.
Cashier & Runner
La Boulangerie
San Francisco, CA
01.2020 - 01.2022
- Process customer orders and payments accurately, ensuring fast and smooth transactions.
- Assist customers with menu questions, recommend specials, and provide excellent service.
Education
Normal Superior Juana de Abasje University
Diploma and Accounting Technician Certificate -
CONLEP, Mexico High School
Skills
- Bilingual: English and Spanish
- Multitasking
- Flexibility and Adaptability
AREAS OF EXPERTISE
- Sales
- Effective Communication
- High-Volume Customer Interaction
Timeline
Driver
Lyft
07.2024 - Current
In-Store Shopper
Instacart
01.2021 - 01.2022
Cashier & Runner
La Boulangerie
01.2020 - 01.2022
Front of House, Flagship Culinary Services
Facebook
01.2019 - 07.2024
Normal Superior Juana de Abasje University
Diploma and Accounting Technician Certificate -
CONLEP, Mexico High School
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