Mentored and trained staff members to perform at peak efficiency and quality, ensuring minimum of $9,000 in sales per night.
Created unique cocktails for each season leading to overall increase of 20% in bar sales.
Implemented new systems for efficient bar setup and breakdown, decreasing the total amount of time spent on opening and closing.
Executed effective inventory control systems to meet budget requirements and reduce spoilage and waste.
Improved customer service rankings by resolving issues quickly and accurately.
Cocktail Bartender
The Headless Widow
Executed quality cocktails at high volume.
Maintained a clean, organized, and well-stocked workspace to maximize efficiency.
Trained new staff members on proper pouring techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across team.
Performed cash and credit handling duties accurately, ensuring timely deposits and accurate reconciliation reports at end of each shift.
Head Server
The Highwood
04.2021 - 04.2023
Provided support to management in development and implementation of new policies and procedures, ensuring consistency in service standards across 25-person team.
Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
Kept register accurate through correct billing, payment processing, and cash management practices.
Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
Observed servers to provide feedback and coaching in areas requiring improvement.