Luis Alfredo Colon Dieppa
Watertown,SD
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
29
29
years of professional experience
1
1
Certification
Work History
End Former
Dakota Tube
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Package Handler & Sorter
Federal Express
06.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
Customer Service Representative
Walgreens Boots Alliance
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Audio Visual Technician & Installer
Audio Works
05.2003 - 12.2023
- Set up projectors, laptops and microphones for live presentations.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
- Optimized sound quality by conducting thorough sound checks prior to each event start time.
- Calibrated projectors for optimal image quality at various venues according to screen size and lighting conditions.
- Ensured safety compliance during installation and operation of audiovisual equipment, minimizing risk to staff and attendees.
- Enhanced event experiences by setting up and operating audiovisual equipment for various venues.
- Collaborated with event planners to determine appropriate audiovisual solutions, resulting in successful events.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Pulled and terminated variety of cables.
- Programmed and operated audio-visual equipment to support seamless live events.
- Actively communicated with other departments such as catering or room setup teams in order to coordinate event logistics seamlessly.
- Operated computer-based presentation software during meetings or conferences, guaranteeing smooth content delivery.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Coordinated with team members to efficiently load-in/load-out equipment at event locations, reducing setup times.
- Assisted in the design of custom audiovisual setups for unique event spaces, optimizing attendee experience.
- Created and implemented technical support plans for audio-visual systems.
- Contributed to increased client satisfaction by providing timely support during live events as an on-site technician.
- Managed inventory of audiovisual equipment, maintaining optimal functionality and availability for clients.
- Customized lighting schemes for events, creating ambiance and enhancing attendee engagement.
- Enhanced viewing experience at outdoor events by implementing weather-resistant AV solutions.
- Developed maintenance schedule for AV equipment, extending its lifespan and reliability.
- Optimized sound quality at various venues by customizing audio setups according to acoustical properties.
- Played key role in successful execution of nationally recognized conferences by managing all AV requirements.
- Reduced equipment malfunctions by conducting regular system diagnostics and preventive maintenance.
- Improved customer satisfaction by providing expert technical support for audio-visual queries and issues.
- Installed and calibrated state-of-the-art audio and visual systems for optimal performance, ensuring memorable event experiences.
- Diagnosed and resolved problems with AV equipment and media management systems.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Enhanced customer satisfaction by accurately and efficiently installing complex home entertainment systems.
- Facilitated smoother installations, organizing tools and materials in advance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Researched and implemented new technologies and equipment.
- Trimmed cut or torn fabric using scissors or knives and stitched trimmed edges together.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Mobile Disc Jockey, Karaoke & AV Tech
Musik Techs
03.1996 - 11.2023
- Demonstrated versatility by adapting performance styles for diverse audiences ranging from weddings to corporate functions.
- Cultivated positive relationships with event coordinators, ensuring seamless collaboration and timely execution of performances.
- Generated repeat business by consistently providing exceptional customer service and memorable entertainment.
- Maintained a professional image at all times, adhering to dress codes, punctuality, and etiquette standards set by clients.
- Delivered high-quality audio experiences through meticulous equipment setup and sound checks.
- Maximized revenue potential through the implementation of targeted marketing campaigns on social media platforms.
- Developed a loyal following on social media by consistently sharing event highlights, testimonials, and promotional content.
- Expanded clientele base by actively participating in local community events as a volunteer DJ.
- Implemented time management strategies to effectively balance multiple bookings within tight schedules.
- Assisted in organizing charity events as a pro bono DJ service provider, contributing positively to the local community''s wellbeing.
- Collaborated with fellow DJs on joint projects or gigs, fostering a sense of camaraderie and professional growth within the industry.
- Managed a comprehensive library of music genres, staying up-to-date with current trends and popular songs.
- Upsold additional services such as MC duties or custom song edits for special moments during events, increasing overall revenue per gig.
- Increased client satisfaction by tailoring song selections to their specific preferences and needs.
- Communicated closely with clients to determine music styles best suited for wedding, bar mitzvah or other events.
- Participated in community events and fundraisers and professionally represented station.
- Entertained guests with music matching desired genres and tempo.
- Adjusted music plans based on crowd preferences and mood.
- Worked with clients to determine requirements for each party or event.
- Arranged libraries and playlists of music in advance of live events.
- Ran visual effects to supplement audio equipment output.
- Used controllers and mixers to mix and sample music.
- Installed, operated and maintained audio and video equipment at venues.
- Managed schedule, contracts and payments for busy roster of bookings.
- Optimized equipment usage through regular maintenance checks, reducing the likelihood of technical issues during events.
- Improved overall event ambiance by incorporating visual elements such as lighting designs and projection displays.
- Streamlined communication processes with clients using project management tools for efficient scheduling and planning purposes.
- Coordinated closely with event hosts to create customized playlists that catered to specific themes or age groups.
Field Technician Satellite Installer
MasTec
10.2017 - 09.2019
- Collaborated with team members to complete complex installation projects, ensuring seamless integration of satellite systems into existing infrastructure.
- Delivered consistent results under pressure, completing installations within tight deadlines and adapting to changing circumstances as necessary.
- Assisted in troubleshooting connectivity issues remotely, resolving problems quickly and minimizing downtime for customers.
- Increased customer satisfaction ratings through diligent follow-up calls after installation completion, ensuring all systems were functioning optimally and addressing any outstanding concerns.
- Enhanced system performance for clients by conducting thorough diagnostics and implementing appropriate solutions.
- Provided outstanding customer service from initial contact through post-installation support, establishing long-lasting relationships built on trust.
- Maintained high-quality work standards by adhering to industry regulations and company guidelines during installations.
- Upheld high levels of safety during satellite installations, adhering to OSHA guidelines and company protocols for ladder use, fall protection, and other relevant procedures.
- Contributed to positive client experiences by promptly addressing any concerns or issues related to the satellite installation process.
- Reduced service call-backs by providing comprehensive client education on system usage and basic troubleshooting techniques.
- Guaranteed optimal signal strength for customers through precise dish alignment and proper cabling techniques.
- Facilitated smooth project completion through effective coordination with dispatchers, sales representatives, and other team members involved in the installation process.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Performed preventive maintenance of telecommunications equipment.
- Coordinated installation of new users and relocations of existing users.
- Responded to service requests during and after business hours.
- Increased efficiency through meticulous inventory management, maintaining accurate records of all equipment used during installations.
- Demonstrated commitment to professional development by staying current on industry trends, emerging technologies, and best practices in satellite installation techniques.
Electrician Technician
PEDAC
05.2000 - 06.2017
- Installed, tested and modified circuit breakers, controls, fuses, lights and motors.
- Fixed wiring and circuit systems to correct performance issues and safety concerns.
- Adapted quickly to changing project scopes or requirements while maintaining high-quality work standards under tight deadlines.
- Worked collaboratively with clients, team members, implementation consultants and resources across company to achieve desired results.
- Performed electrical system installation of conduit, wire, power distribution and motor controls.
- Inspected circuits already in place and lead team of electricians through installing high quality new ones.
- Improved layouts for residential electrical systems and read blueprints.
- Enhanced electrical system safety by performing routine maintenance and inspections on various equipment.
- Reduced downtime for clients by efficiently troubleshooting and repairing electrical malfunctions in a timely manner.
- Installed complex electrical systems for new construction projects while adhering to strict deadlines without compromising quality or safety standards.
- Utilized advanced diagnostic tools and equipment to accurately identify issues within electrical systems, resulting in faster resolution times.
- Completed average of Number repairs per week.
- Participated in continuous learning opportunities such as industry seminars and workshops to stay current with the latest advancements in electrical technology.
- Installed electrical conduit and wiring for power, controls, and lighting.
- Tested wiring and other system parts for electrical flow and function.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Disconnected and removed motors and pumps.
- Inspected equipment for defects and safety hazards and completed necessary repairs.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
Maintenance Technician
Orthopedic Institute
03.2005 - 08.2015
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Installed new locks, door handles, and door closers.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Inspected and maintained equipment to keep items in top working condition.
- Followed safety protocols to minimize workplace accidents.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Boosted overall productivity with timely preventive maintenance on key equipment.
- Maintained compliance with industry regulations and standards through meticulous record-keeping practices.
- Assisted management in developing long-term plans for equipment upgrades and replacements.
- Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
- Improved machine efficiency, conducting regular diagnostics and repairs.
- Reduced environmental impact with introduction of recycling initiatives for used materials and parts.
- Facilitated smoother operation of HVAC systems through regular maintenance and updates.
- Increased machinery lifespan with detailed attention to routine and preventive maintenance tasks.
- Improved compliance with health and safety regulations, conducting regular audits and making necessary adjustments.
- Enhanced building security by upgrading and maintaining security systems and hardware.
- Optimized production line performance, troubleshooting and fixing issues promptly.
- Reduced equipment failures, meticulously adhering to manufacturers' maintenance guidelines.
- Improved reliability of electrical systems by conducting thorough inspections and updates.
- Replaced worn or broken parts on machines and equipment.
- Performed preventive maintenance and repairs on various types of equipment.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Repaired and replaced pumps, valves and motors.
- Rewired and replaced faulty electrical components in equipment.
- Diagnosed and repaired complex mechanical and electrical systems.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Installed and maintained plumbing and HVAC systems.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
Real Estate Investor
REI&ME
01.2010 - 12.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Education
Computers & Electronics Repair And Maintenance - Computers & Electronics
International Junior College
San Juan Puerto Rico 05.1998
Bachelor Of Business Administration - Business Administration And Management
Ashworth College
Norcross, GAAssociate In Electric Technology - Electric Technology
Metropolitan Technical College
San Juan Puerto Rico 05.2000
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Active Listening
- Decision-Making
- Problem Resolution
- Organization and Time Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Elementary
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Project Management Professional (PMP)
- SD Driver's License
- First Aid Certification
General Knowledge and Experience
Metalworking
Woodworking
Welding
Mechanical
Troubleshooting
Installations
Assembly
Timeline
End Former
Dakota Tube
09.2024 - Current
Package Handler & Sorter
Federal Express
06.2024 - Current
Customer Service Representative
Walgreens Boots Alliance
04.2024 - Current
Field Technician Satellite Installer
MasTec
10.2017 - 09.2019
Real Estate Investor
REI&ME
01.2010 - 12.2012
Maintenance Technician
Orthopedic Institute
03.2005 - 08.2015
Audio Visual Technician & Installer
Audio Works
05.2003 - 12.2023
Electrician Technician
PEDAC
05.2000 - 06.2017
Mobile Disc Jockey, Karaoke & AV Tech
Musik Techs
03.1996 - 11.2023
Computers & Electronics Repair And Maintenance - Computers & Electronics
International Junior College
Bachelor Of Business Administration - Business Administration And Management
Ashworth College
Associate In Electric Technology - Electric Technology
Metropolitan Technical College
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