Luis Alfredo López Salguero

• Strategic Leadership and Business Growth: Spearheaded the development and execution of the company’s vision and strategic plan, successfully expanding the client base by 20% and increasing revenue by 15% within the first year.
• Operational Excellence and Financial Management: Enhanced operational efficiency by implementing process improvements that reduced costs by 10% and boosted productivity by 25%, while ensuring the company’s financial sustainability and profitability.
• Client Relations and Team Development: Cultivated strong client relationships, achieving a 95% client retention rate, and built a high-performing team through effective leadership, mentorship, and performance management strategies

• Global Delivery Network: Managed the Order to Cash (OTC) delivery network for Guatemala, overseeing transformation strategies across global service networks.
• Executive Client Management: Maintained and enhanced contractual relationships with executive-level clients.
• Cost Reduction & Optimization: Executed global transformation plans for cost reduction and continuous improvement.
• Standardization: Standardized and optimized OTC processes globally, centralizing operational services.

Capgemini | Various Global Locations

• Global Operations Leadership: Led the Order to Cash (OTC) delivery network across Guatemala, Poland, China, and India. Managed 4 senior delivery managers and 240+ indirect reports.
  Spearheaded global transformation initiatives, including the development of the Robotics as a Service (RaaS), enhancing productivity and creating new revenue streams
• Client and Stakeholder Management: Strengthened relationships with executive-level clients, managing contracts and ensuring compliance with service level agreements (SLAs) across 8 business units.
  Achieved significant improvements in collections, increasing recovery rates and managing a $2.0B portfolio effectively.
• Operational Excellence and Innovation: Implemented process optimizations and automation, leading to a 10% reduction in operational costs and a 25% increase in productivity.
  Developed strategies to drive down attrition rates to 17% annually through enhanced work environment initiatives.
• Team Development and Leadership: Mentored and developed future leaders, fostering a culture of excellence and continuous improvement within the organization.

Previous Roles:

• Senior Operations Manager: Managed operations for 4 major clients, focusing on client relationship management and process standardization (2014 – 2018).
  Operations Manager: Directed the OTC process for the US market, improving collections recovery from 73% to 89% ($21MM in reductions) (2011 – 2014).
  Quality Manager: Led a quality program across Guatemala and Poland, enhancing performance and reducing errors (2010 – 2011).
  Collections Supervisor: Supervised a team of 15, maintaining a 90% adherence to collections strategy and SLA targets (2008 – 2010)