LUISA M. AGUDELO

Main Achievements:

• Increased brand awareness through effective use of media outlets, leading to being ranked top 10 Best Training Services in Alexandria, VA for two years consecutively (2021,2022).

Responsibilities:

• Prepare reports, manage accounts and establish workflow processes.
• Track trends and suggest enhancements to both challenge and refine company's product offerings.
• Social media manager overseeing general activities, scheduling updates, sharing relevant content, engaging with followers and potential clients, answering to customer inquiries and covering company events on social media.
• Implement strategies to improve customer service and satisfaction to increased customer loyalty and retention.

Administrative Management Section- Office of the Assistant Secretary General.

Responsabilities:

• Monitor operations and administrative processes across the National Offices in the Member States.
• Assist in the preparation of yearly management reports and activities developed in the National Offices.
• Prepare administrative forms and actions for the obligation of funds for activities at Headquarters and at the National Offices, via Oracle Systems.
• Compile, review, and channel invoices provided by temporary conference services contractors.

Coordinating Office for the Offices and Units of the General Secretariat in the Member States

Main Achievements:

• Collaborated in the design of systems that efficiently consolidated biannual reports from each of the 28 national offices, improving average response time.
• Assisted in monitoring and evaluating workflow processes to identify and create efficient internal procedures.

Responsibilities:

• Monitor the management and execution of annual budget, distributed throughout the national offices to ensure funds were allocated and spent appropriately.
• Prepare and present executive reports based on the operations and development of the national offices to the Coordinating Office for the Offices and Units of the General Secretariat in the Member States.
• Oversee daily activities performed by local staff.
• Serve as liaison between headquarters and national offices to facilitate communications and enhance processes.
• Coordinate flights, ground transportation and hotel accommodations for officials visiting country offices.
• Prepare requisitions and process payments for internal vendors within the Office of the Assistant Secretary General.