Luisa M Falcon
Miami,FL
Summary
Recent graduate engineer with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Provides deep technical knowledge and common-sense business acumen for initiatives. Committed to reaching business goals through technical management and impactful analyses. Goal-oriented
Overview
5
5
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
EMSUME Import
Havana, Cuba
03.2021 - 12.2021
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Evaluated problematic conditions to resolve issues and optimize service levels.
- Logged, processed and followed up on merchandise authorization shipments in databases.
- Identified root causes of service failures and implemented appropriate remediation measures to prevent future issues.
- Developed action plans with driving personnel to reduce service failure.
- Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
- Stayed informed of logistics technology advances to apply appropriate solutions and improve processes.
- Marked stock items with identification tags, stamps and electric marking tools.
- Directed and supported compilation and analysis of technical source data necessary for product development.
Luxury Sales Associate Intern
Palco Real Estate
Havana, Cuba
07.2018 - 03.2020
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
- Recognized security risks to properly handle situations.
Quality Engineer Intern
Caribe Resort
Havana, Cuba
10.2017 - 03.2018
- Communicated with clients and coworkers about analysis results.
- Coordinated activities with suppliers, contractors or other departments.
- Formulated plans using detailed drawings.
- Analyzed design or requirement information for equipment or systems.
- Calibrated scientific or technical equipment.
- Utilized mathematical skills and understanding of engineering principles to design new products.
- Avoided data loss by creating back-ups of programs.
- Troubleshot and resolved problems with programs and systems.
- Explored new technologies and tools for productivity, security and quality assurance purposes.
- Maintained quality-focused performance benchmarks and schedules when directing project teams.
- Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
Human Resources Intern
Molecular Inmunology CIMEX
Havana, Havana
02.2017 - 07.2017
- Prepared onboarding documents for new hires, such as contracts and employee handbooks.
- Organized and maintained personnel records in a secure database.
- Provided administrative support to HR team members including tracking of vacation days and other employee benefits.
- Participated in staff meetings to discuss company policies and procedures related to human resources management.
- Compiled reports on employee performance evaluations, attendance records, and training programs.
- Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Updated internal databases with new employee information, contact details and employment forms.
- Organized and stored employment forms and information.
Education
Master of Science - Logistic And Supply Chain Management
EUDE Business
Madrid, Spain04.2022
Bachelor of Science - Industrial Engineering
Technology University of Havana
Havana Cuba01.2022
Skills
- Inventory counting
- Freight transportation
- Data entry
- Supervision & leadership
- Critical thinking
- Problem resolution
- Project management
- Production understanding
- AutoCAD expertise
- Microsoft Office
- Strategic planning
- Marketing campaigns
- Organizational skills
- Customer service
- Conflict resolution
- Logistics management
- Supplies inventory
- International freight management
- Cost control and tracking
- Supply Chain Operations
- Computer-Based Inventory System
- Transportation Management
- Problem-Solving
- Inventory Control
- Analytical Thinking
- Quality Control Analysis
- Process Optimization
Certification
- Board Certificated Fundamental Engineer Industrial and System
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Logistics Coordinator
EMSUME Import
03.2021 - 12.2021
Luxury Sales Associate Intern
Palco Real Estate
07.2018 - 03.2020
Quality Engineer Intern
Caribe Resort
10.2017 - 03.2018
Human Resources Intern
Molecular Inmunology CIMEX
02.2017 - 07.2017
Master of Science - Logistic And Supply Chain Management
EUDE Business
Bachelor of Science - Industrial Engineering
Technology University of Havana