Work History
Education
Languages
Academic Formation
Tel Celular
Personal Information
Timeline
Generic
Luisa Maria Bueso Asturias

Luisa Maria Bueso Asturias

Tegucigalpa

Work History

Virtual Assistant

Medical One
09.2021 - Current
  • Handling calls and scheduling telehealth appointments
  • Interpreting for Spanish-speaking patients and following up on their requests, medication refills, and other inquiries.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Medical Interpreter

Propio Language Services
02.2021 - 09.2021
  • Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.

Outbound Calls

Alliance Advisors
  • Making outbound calls to shareholders to offer them the convenience of voting over the phone
  • Requesting shareholders to provide a FOR vote and go along with the recommendations of the board.

Supervisor

Alliance Advisors
  • Supervisor in charge of a group of 10 agents
  • Monitoring the dashboard, providing feedback and training, and covering client requests.

Quality Assurance Analyst

GREAT HEALTH WORKS/DREAM REACH VIRTUALS
  • Listen to calls from agents working for Great Health Works and check if they are meeting the quality guidelines from the company
  • Also responsible for validating promotions and toll-free numbers in commercials.

Installation Department

Egs, Time Warner Cable
05.2014
  • In charge of installation department.

Substitute Teacher

Escuela Angloamericana
01.2009
  • Substitute teacher for 4th grade students.

Homeroom Teacher

Happy Summer School
01.2009
  • Homeroom teacher for 4th grade students.

Substitute Teacher

El Roble School
01.2008
  • Substitute teacher for pre k students.

Front Desk

Hotel Plaza San Martin
01.2006
  • In charge of phone calls, front desk, check-in, check out, customer service, and petty cash.

Customer Service

XEROX, UPS
01.2015 - 09.2015
  • Providing customer service to UPS clients in the United States.

Customer Service Agent

ATENTO
01.2012 - 05.2014
  • Customer service agent for Orbitz and Cheaptickets customers.

Customer Service Representative

ATENTO
09.2012 - 02.2013
  • Customer service representative for a third party company.

Homeroom Teacher

The England School
01.2006 - 01.2008
  • Homeroom teacher for pre k students.

Education

High School Diploma -

The Mayan School
Tegucigalpa Honduras
08.2005

Languages

English
Spanish

Academic Formation

  • High School Diploma, Mayan School, Tegucigalpa, Honduras
  • Criminal Investigation, Universidad Rafael Landivar, Guatemala, Guatemala

Tel Celular

9790 5462

Personal Information

  • ID Number: 0801 2005 00280
  • Place of Birth: Guatemala
  • Date of Birth: 09/16/86

Timeline

Virtual Assistant

Medical One
09.2021 - Current

Medical Interpreter

Propio Language Services
02.2021 - 09.2021

Customer Service

XEROX, UPS
01.2015 - 09.2015

Installation Department

Egs, Time Warner Cable
05.2014

Customer Service Representative

ATENTO
09.2012 - 02.2013

Customer Service Agent

ATENTO
01.2012 - 05.2014

Substitute Teacher

Escuela Angloamericana
01.2009

Homeroom Teacher

Happy Summer School
01.2009

Substitute Teacher

El Roble School
01.2008

Front Desk

Hotel Plaza San Martin
01.2006

Homeroom Teacher

The England School
01.2006 - 01.2008

Outbound Calls

Alliance Advisors

Supervisor

Alliance Advisors

Quality Assurance Analyst

GREAT HEALTH WORKS/DREAM REACH VIRTUALS

High School Diploma -

The Mayan School
Luisa Maria Bueso Asturias