Luisana Chacon
VA
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. I have excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all guests.
Overview
9
9
years of professional experience
Work History
Server
Lillie Pearl
11.2022 - 04.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Salesperson
Capitol Motors Of Richmond
10.2021 - 11.2022
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Expanded brand and marketing strategies by planning strategic events.
Bartender/server
Texas De Brazil
09.2017 - 06.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Server
Plaza Azteca
03.2016 - 01.2017
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Education
High School Diploma -
Deep Run High School
Glen Allen, VASkills
- Approachable demeanor
- Trustworthy in performance
- Proficient in menu recall
- Safe food handling
Personal Information
Title: Customer Service
Timeline
Server
Lillie Pearl
11.2022 - 04.2025
Salesperson
Capitol Motors Of Richmond
10.2021 - 11.2022
Bartender/server
Texas De Brazil
09.2017 - 06.2022
Server
Plaza Azteca
03.2016 - 01.2017
High School Diploma -
Deep Run High School
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