Luisana Puig-Ross Mora
Orlando,FL
Summary
Experienced with managing front desk responsibilities and ensuring guest satisfaction. Utilizes strong communication and interpersonal skills to provide exceptional service and address guest needs. Knowledge of handling reservations, check-ins, customer inquiries effectively, and file management. Enhancing the importance of confidentiality
Overview
1
1
year of professional experience
Work History
OSD Laboratory Aide I
Valencia College
08.2023 - Current
- Check documentation submitted by students and sent it over the campus/region they preferred.
- Follow-up with students for more information about their documentation (if something is missing) and updates about the process.
- Assist in classes to blind students by taking notes, read for them, and write down when the student dictate their response.
- Assist students with mobility and transportation within the campus. Help them to walk (while they used the cane) or either transporting them in a wheelchair or guide them across the campus.
- Trained new staff members.
- Help student by translating to better communicate with the staff in the office
- Developed strong relationships with students, professors through friendly interactions, and trying to anticipate their needs.
- Professionally addressing inquires and concern
- Be part of the team's goals and maintain a positive and friendly attitude to support coworkers during difficult times.
- Prepare and being part of events.
- Greeted visitors at the front desk, provide information and help, while managing check-in process.
- Monitored front desk telephone lines for incoming calls while multitasking effectively during busy periods or rush hours.
OSD Front Desk Clerk
Valencia College
06.2023 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Successfully transferred calls to the correct departments and/or staff.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Offered assistance, and answering questions quickly.
- Manage booking reservations, cancellations, modifications, and keeping and organize records.
- Maintaining a clean, organize, and welcoming front desk.
- Prepare events
- Sent and reply emails with information to respond to inquiries
- Keep inventory.
Education
Associate of Arts - Psychology
Valencia College
Orlando12-2024
High School Diploma -
Freedom High School
Orlando, FL.05-2022
Skills
- Multitasking Abilities
- Team building
- Professionalism
- Multidisciplinary team collaboration
- Interpersonal and written communication
- Time management abilities
- Adaptability
- Information Protection
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
OSD Laboratory Aide I
Valencia College
08.2023 - Current
OSD Front Desk Clerk
Valencia College
06.2023 - 08.2023
Associate of Arts - Psychology
Valencia College
High School Diploma -
Freedom High School
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