LUISANA RAMIREZ
Turlock,CA
Summary
Adept at enhancing patient experiences and streamlining front desk operations, I leveraged my expertise in medical terminology and exceptional telephone etiquette at MEETINDER K RAI INC. and ShareSTAFF. My proactive approach in appointment management and compassionate customer service significantly improved office efficiency, demonstrating my ability to multitask and maintain professionalism under pressure.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist
MEETINDER K RAI INC.
11.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Obtained payments from patients and scanned identification and insurance cards.
- Took patient's Vitals, Check in patient's
Front Desk Receptionist
ShareSTAFF
10.2021 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
Modesto High School
Modesto, CA01-2001
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient check-in and check-out
- Medical office procedures
- Patient scheduling
- Microsoft office
- Reminder calls
- Insurance verification
- Appointment management
- Payment collection
- Referral verification
- Typing and filing
- Patient callbacks
- Co-payment collection
- Multitasking
Certification
Medical Office Specialist
Languages
Spanish
Professional Working
Timeline
Medical Receptionist
MEETINDER K RAI INC.
11.2023 - Current
Front Desk Receptionist
ShareSTAFF
10.2021 - 12.2022
High School Diploma -
Modesto High School
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